Application Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sysmex Saudi Arabia Full time

The Application Specialist is responsible for delivering technical expertise, training, and support to customers, healthcare professionals, and end-users. This role ensures the proper usage of our products, enhances market awareness, and contributes to business growth through collaboration with sales and marketing teams.

Roles and Responsibilities

  1. Conduct product and technical training for customers in the assigned area to ensure they have the necessary knowledge to represent our portfolio effectively.
  2. Deliver product orientation and training to hospitals and laboratories where our products are in use.
  3. Provide technical troubleshooting and support to end-users, ensuring the safe and proper utilization of our products.
  4. Handle and report product complaints, providing feedback to end-users to enhance customer satisfaction.
  5. Analyze clinical practices in assigned regions and propose solutions aligned with international guidelines to address customer needs and fill existing gaps.
  6. Lead market awareness campaigns on key topics such as needlestick injury prevention, quality sampling, and best practices in venipuncture.
  7. Collaborate with the sales team to achieve short- and long-term objectives, ensuring customer retention and the acquisition of strategic accounts.
  8. Highlight the differentiation of our products compared to competitors, ensuring a strong value proposition.
  9. Monitor competitive activities and report insights to sales and product management teams.
  10. Basic technical skills with an ability to do routine troubleshooting and networking.
  11. Conduct stakeholder mapping and engage with key opinion leaders (KOLs) to strengthen relationships and drive product adoption.
  12. Organize and lead advocacy boards for new product launches and introductions.

Qualifications

  1. Bachelor's degree in a relevant field (e.g., Nursing, Medical Laboratory Technology, or a related discipline)/ Bachelor of Science Degree is an asset.
  2. Proven experience in application support, technical training, or a similar role in the healthcare or medical device industry.
  3. Proven strength in strong customer service skills and attention to detail.
  4. Strong understanding of laboratory and clinical practices.
  5. Excellent communication and presentation skills.
  6. Ability to collaborate with cross-functional teams, including sales and marketing.
  7. Strong problem-solving skills and the ability to handle technical troubleshooting.
  8. Willingness to travel within the assigned region.

About Sysmex LLC

Sysmex Corporation supports healthcare professionals around the world in lighting the way with diagnostics by providing a broad range of medical diagnostic products and solutions. In the fields of Haematology, urinalysis, hemostasis, life science, flow cytometry, essential healthcare and immunochemistry, we combine highly dependable, multi-functional and easy-to-operate instruments, a variety of reagents and software, plus reliable service and support.

Sysmex LLC, located in Riyadh, Saudi Arabia, is a subsidiary of the Sysmex Corporation from Kobe, Japan. From our Riyadh offices, we serve our customers in Saudi Arabia and support healthcare professionals by providing medical diagnostic products, solutions and services.

International Reputation

Sysmex ranks among the top diagnostic companies, being a world leader in haematology diagnostics and services. Globally, the company operates in more than 190 countries and regions around the world and employs more than 10,000 people.

The company's net sales at the fiscal year ended March 2022 were 2.79 € billion (¥363.7 billion: €1=¥130), with the EMEA region accounting for 27.9% of that amount.

Seniority level

Associate

Employment type

Full-time

Job function

Marketing and Product Management

Industries

Medical Equipment Manufacturing

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