IT Helpdesk

Sukuk Capital is a fintech company facilitating sukuk issuance for companies and enabling investors to invest in it.

Role Description:

We are seeking a highly skilled and professional helpdesk technician to join our dynamic IT support team. The ideal candidate will possess a strong understanding of network fundamentals, Active Directory (AD), domain management, hardware troubleshooting, and software support. This role requires a proactive, detail-oriented individual who can provide exceptional technical support while maintaining a customer-focused approach. The Helpdesk Technician will be responsible for resolving technical issues, ensuring system stability, and contributing to the overall efficiency of our IT infrastructure.

Responsibilities:

1. Technical Support & Troubleshooting:
   • Provide first-level and second-level technical support for end-users via phone, email, and remote tools.
   • Diagnose and resolve a wide range of hardware, software, and network-related issues.
   • Escalate complex issues to senior IT staff when necessary, ensuring clear documentation and follow-up.
   • Assist with basic network troubleshooting, including connectivity issues, IP configurations, and router/switch diagnostics.
   • Monitor network performance and collaborate with the IT team to ensure optimal functionality.
   • Understand and implement basic firewall rules and VLAN configurations as needed.
2. Active Directory & Domain Management:
   • Manage user accounts, groups, and permissions (if needed) within Active Directory.
   • Perform tasks such as password resets, account lockouts, and group policy updates.
3. Hardware & Software Support:
   • Install, configure, and maintain desktops, laptops, printers, and other peripherals.
   • Deploy and troubleshoot software applications, ensuring compatibility and performance.
   • Maintain an inventory of IT assets and manage hardware/software lifecycle processes if needed.
4. Customer Service & Communication:
   • Deliver excellent customer service by addressing user concerns promptly and professionally.
   • Communicate technical information clearly to non-technical users.
   • Document all support interactions in the ticketing system, ensuring accurate tracking and reporting.
5. Security & Compliance:
   • Follow best practices for IT security, including patch management, antivirus updates, and data protection.
   • Assist in implementing and enforcing company IT policies and procedures.
   • Participate in regular audits and ensure compliance with industry standards.
   • Stay up to date with emerging technologies and industry trends.
   • Suggest improvements to existing processes and workflows to enhance efficiency.
   • Participate in training sessions and certifications to further develop technical skills.

Requirements:

• Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
• A minimum of 2-4 years of experience in IT support or helpdesk roles.
• Experience with network fundamentals, Active Directory, and domain management.
• Hands-on experience with hardware troubleshooting and software deployment.

Mid-Senior level

Full-time

Information Technology

Financial Services and Insurance