Data Center Engineering Ops Engineer, DC Communities

Job ID: 2825483 | PT Amazon Data Services Indonesia

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.

The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities.

1. Act as the site primary POC for internal and external stakeholders involving communication and relationship management.
2. Meet daily hours of operations, on call requirements and response during rotations.
3. Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA's as required.
4. Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
5. Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
6. Generate change management requests & incident management tickets for DCEO activities.
7. Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
8. Establish documentation relevant to technical support of business & facility operations.
9. Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
10. Assist in recruiting efforts.
11. Support operating partners in the resolution of any infrastructure engineering issue.

1. Troubleshoot facility and rack-level events within internal Service Level Agreements (SLA).
2. Perform rack installs, rack decommissioning, and facility management.
3. Provide operational readings and key performance indicators to make sure uptime is maintained.
4. Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
5. Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
6. Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.

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- 4+ years of relevant work experience in maintaining electrical, mechanical, HVAC, fire systems experience in a data center or critical space facility
- Ability to participate in a 24 x 7 rotating shift roster.
- Understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.

- Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment.
- Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable).
- Fundamental knowledge of network design and layout (copper / fiber) as well as low / high voltage (copper/ fiber) cabling, BMS Systems, Monitoring and alarming systems.
- Respond to out of hours emergency calls – second level escalation point for Data Center facilities related issues/failures.

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Posted: April 11, 2025 (Updated 32 minutes ago)

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