Technical Support Engineer
3 weeks ago
- Act as the primary point of contact for VIP customers,
ensuring their needs are met and their expectations are exceeded. - Build and maintain strong, trusted relationships with key
clients to foster long-term partnerships. - Understand customer business objectives and provide tailored
solutions to meet their specific requirements.
- Provide technical expertise on fleet management systems, GPS
tracking devices, and related components. - Troubleshoot and resolve technical issues related to
hardware, software, and system integration. - Guide customers through the installation, configuration, and
optimization of our products and services. - Collaborate with internal teams (e.g., sales, engineering,
and operations) to ensure seamless delivery of services. - Gather and document customer feedback to drive product and
service improvements. - Proactively identify opportunities to expand services or
upsell based on customer needs.
- Conduct training sessions for customers on the use of fleet
management systems and GPS tracking tools. - Create technical documentation, FAQs, and guides to support
customer self-service.
- Bachelor's degree in Engineering, Information Technology,
Business Administration, or a related field. - Proven experience in account management, technical support,
or a similar role, preferably in the technology, telematics, or automotive
industry. - Strong technical knowledge of GPS tracking systems, fleet
management software, and related hardware. - Excellent communication and interpersonal skills, with the
ability to explain technical concepts to non-technical audiences. - Problem-solving mindset with a focus on delivering
exceptional customer service. - Proficiency in CRM software and other relevant tools.
- Experience in the vehicle tracking or fleet management
industry. - Knowledge of telematics and IoT (Internet of Things)
technologies. - Familiarity with installation processes for GPS tracking
devices and related components. - Multilingual abilities (if applicable to your customer
base).
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