Technical Support Engineer

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Client of Proven SA Full time
Job Responsibilities
  • Act as the primary point of contact for VIP customers,
    ensuring their needs are met and their expectations are exceeded.
  • Build and maintain strong, trusted relationships with key
    clients to foster long-term partnerships.
  • Understand customer business objectives and provide tailored
    solutions to meet their specific requirements.
Technical Support & Consultation
  • Provide technical expertise on fleet management systems, GPS
    tracking devices, and related components.
  • Troubleshoot and resolve technical issues related to
    hardware, software, and system integration.
  • Guide customers through the installation, configuration, and
    optimization of our products and services.
  • Collaborate with internal teams (e.g., sales, engineering,
    and operations) to ensure seamless delivery of services.
  • Gather and document customer feedback to drive product and
    service improvements.
  • Proactively identify opportunities to expand services or
    upsell based on customer needs.
Training & Enablement
  • Conduct training sessions for customers on the use of fleet
    management systems and GPS tracking tools.
  • Create technical documentation, FAQs, and guides to support
    customer self-service.
Qualifications
  • Bachelor's degree in Engineering, Information Technology,
    Business Administration, or a related field.
  • Proven experience in account management, technical support,
    or a similar role, preferably in the technology, telematics, or automotive
    industry.
  • Strong technical knowledge of GPS tracking systems, fleet
    management software, and related hardware.
  • Excellent communication and interpersonal skills, with the
    ability to explain technical concepts to non-technical audiences.
  • Problem-solving mindset with a focus on delivering
    exceptional customer service.
  • Proficiency in CRM software and other relevant tools.
Preferred Qualifications
  • Experience in the vehicle tracking or fleet management
    industry.
  • Knowledge of telematics and IoT (Internet of Things)
    technologies.
  • Familiarity with installation processes for GPS tracking
    devices and related components.
  • Multilingual abilities (if applicable to your customer
    base).
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