Technical Support Engineer

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Midis Group Kuwait Full time
Main Duties and Responsibilities
  • Receive, log, and categorize incoming support requests and incidents.
  • Prioritize and triage incidents based on severity and impact.
  • Troubleshoot and diagnose technical issues related to MAXIMO applications, databases, and integrations.
  • Resolve issues independently or escalate to higher-level support as needed.
  • Document incident resolution steps and knowledge base articles for future reference.
  • Identify and analyze recurring issues to prevent future occurrences.
  • Implement preventive measures and workarounds to minimize system downtime.
  • Conduct root cause analysis to determine the underlying cause of problems.
  • Develop and implement permanent solutions to address identified root causes.

System Administration:

  • Perform routine system maintenance tasks, such as backups, updates, and security patches.
  • Monitor system performance and resource utilization.
  • Configure and customize MAXIMO applications to meet business requirements.
  • Manage user accounts and permissions.

User Support:

  • Provide technical assistance to end-users via phone, email, or remote support tools.
  • Train and educate users on MAXIMO functionality and best practices.
  • Assist with data migration and integration tasks.

System Upgrades and Migrations:

  • Plan and execute system upgrades and migrations.
  • Test and validate system changes to ensure smooth operations.
  • Document upgrade and migration procedures.
Position Requirements
  • The role requires strong technical skills.
  • Problem-solving abilities.
  • The work can be demanding, as it often involves responding to urgent support requests and troubleshooting complex issues.
Education

Bachelor of Computer Engineering or Computer Science

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