Trainer - Western Region

CONTEXT:

LVMH Beauty activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations.

The brands cultivate what makes them unique and is guaranteed to make them stand out for their devotees in a highly competitive global market. The success of the Perfumes & Cosmetics division depends on finding the right balance between major historic Houses such as Parfums Christian Dior, Parfums Givenchy and Guerlain, and young brands with strong potential like Benefit Cosmetics, Fresh and Make Up For Ever…

All are driven by the same values: a quest for excellence, creativity, innovation and perfect mastery of their image.

LVMH Beauty Middle East manages 11 different brands including Parfums Christian Dior, Guerlain, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma, Benefit Cosmetics, Fenty, Fresh & MFK. LVMH Beauty Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents' structures.

PURPOSE OF THE POSITION

• Support PCDA Training Manager to implement international training strategy and to measure the impact.
• Animate training sessions.
• Be an ambassador of the Dior brand and our expertise.
• Coach Beauty consultants and conduct GROW on her territory.

MAIN RESPONSABILITIES

Execution

• Animate training sessions: integration, product, expertise, Dior Art of Selling.
• Apply Dior pedagogical approach.
• Ensure quality of theoretical and practical knowledge transfer.
• Coach as needed.
• Be exemplary in expertise and selling, in classroom and on field.
• Digital expert, video tutorials.
• Report experts, excel & PowerPoint.

Follow up

• Conduct store visits with retail teams to ensure training & coaching are optimal and to identify future training needs.
• Measure and monitor sell out team performance following training actions.
• Track field training actions.
• Be proactive in proposing actions to improve service.

Time allocation

• Ensure that "the coach of the coach" is conducted well on the selected area for account & retail managers.
• Trainer must be linked to the field as well as have time in office to ensure his overall missions 20% office 80% field.

Report

• PCDA Retail education manager.

Position inside the organization and relationship

• Respect of budget, training objectives, training expertise and productivity goals (# of training sessions per year/per BCs, # of BCs trained, quality of individual training path, impact of training actions: category performance, customer recruitment, UPT, IPT…).
• Mystery shopping score.
• Digital learning.

Assessment criteria/ objectives

• Key Competencies.
• Excellent verbal communication skills.
• Strong presentation skills.
• Dynamic.
• Customer service oriented and focused on sales.
• Listening skills.
• Inspirational on the Dior brand.
• Technical skills.
• Dior training techniques.
• Dior product knowledge.
• Dior product expertise and application techniques.
• Dior ART OF SELLING / One Direction.
• Dior GROW method.
• Digital learning – video tutorials.

Competencies

• Experience in training and coaching.
• Good understanding of retail environment.
• Good interpersonal skills.
• Objective and analytical.
• Passion to develop others.
• Strong personal affinity for our Dior brand.
• Autonomous.
• Natural charisma.
• Available to travel.
• Digital skills.
• Reporting skills "excel – PowerPoint …etc.".

PROFESSIONAL AND PERSONAL SKILLS

Personal skills:

• Strong interpersonal & presentation skills.
• Makeup technique.
• Attention to details.
• Organization and planning skills.
• Able to generate and implement innovative solutions.
• Priority management and multitasking.
• Trustworthy and rigorous.
• Written and spoken English & Arabic.
• High degree of personal presentation when interacting with telephone inquiries and visitors.
• Ability to communicate confidently, effectively and diplomatically.
• Ability to manage busy schedules, establish office systems and work accurately under pressure.
• Ability to submit reports on time, after each training & under pressure.

Know How:

• Knowledge of various Microsoft Tools.
• Adaptable to work with any operating system.

REQUIRED BACKGROUND

Diplomas / Experience:

• University Degree.
• Minimum Experience of 3-5 years in Beauty Training.
• Previous experiences as Beauty Trainer are preferred.

What Can We Offer?

• A challenging role in a fast-moving, ambitious environment, with daily learning opportunities and passionate team members.
• As part of LVMH, we offer career opportunities with a worldwide presence and continuous growth within 75 distinguished Houses.