IT support Manager, OTS

2 weeks ago


Riyad Al Khabra, Saudi Arabia Afaq - Warehouse Branch Full time

IT Manager

We are Amazon; we pioneer.

Since opening in 1995, we've been pushing the boundaries of possible further and further. We're also working to become Earth's most customer-centric company.

We're seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server, and infrastructure issues.

Your Responsibilities

As you keep an eye on your Fulfillment Center's IT infrastructure, the extent of your duties will include but not be limited to:

  1. Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon policies and guidelines, specifically IT and Health & Safety.
  2. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
  3. Coordinating and overseeing your team's projects as they support technical task execution.
  4. Ensuring everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient internal customer satisfaction.
  5. Development and management of the IT budget throughout its lifecycle and encouraging, supporting, and facilitating IT skill development of Fulfillment Center staff.
  6. Leading people, hours, and shifts, including staff and team scheduling.
  7. Inspiring continuous improvement of all IT team processes and initiatives, driving operational excellence.
Preferred Qualifications
  1. A Master's degree in a relevant discipline is a nice-to-have.
  2. An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
  3. CISCO experience and certifications.
  4. Certifications in Unix/Linux System support and/or Microsoft Windows system support.
  5. Telecom knowledge, including VOIP/SIP as well as mobile technologies.
  6. Previous help desk/technical support experience and/or previous Service Delivery and Service Level Management experience.
  7. ITIL and Prince2 certifications would be advantageous.
  8. You're willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems.
  9. Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.

We're looking forward to receiving your application, preferably in English.

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