Soft Services Manager

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia SERCO Limited Full time
  • Manage the daily operations and performance of the Soft Services Department, including Cleaning, Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration.
  • Lead, support, and coach team members to achieve company and client objectives.
  • Develop and deliver monthly activity reports for senior management and service users.
  • Collaborate with stakeholders to understand their evolving needs and ensure service excellence.
  • Conduct KPI and SLA inspections, ensuring optimal service delivery.
  • Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations.
  • Identify and address risks related to departmental outputs and escalate issues as required.
Desired Candidate Profile

We're seeking dynamic professionals with a strong background in Soft Services Facilities Management:

  • 10-15 years of experience in similar roles within complex environments.
  • 5-7 years in senior consultancy services.
  • A degree in a relevant engineering discipline; project management qualifications (PMP, Prince 2) preferred.
  • Affiliation with the Saudi Council of Engineers and certifications such as BICS/ISSA are a plus.
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