OOS System Engineer
3 days ago
The OSS System Engineer will be responsible for operations, maintenance, and troubleshooting of OSS/NMS applications, Linux OS, virtualization, and network management systems for a major service provider in Saudi Arabia. The role requires strong Linux administration skills, experience with networking, automation, and containerized infrastructure, and the ability to lead infrastructure-related issues while ensuring SLA compliance.
This is a customer-facing role, requiring excellent communication and problem-solving skills. The candidate will participate in on-call rotations and contribute to fault management, performance monitoring, and change management.
Key Responsibilities
- Provide OSS/NMS Operations Support as part of the Managed Services Team within a major service provider in Saudi Arabia.
- Lead infrastructure-related troubleshooting and serve as a backup technical expert when needed.
- Act as a senior escalation point for complex OSS/NMS, Linux OS, and virtualization issues.
- Ensure SLA compliance, fault resolution, and change management accuracy, following ITIL best practices.
- Automate operational tasks using Python, Bash, Expect, and Ansible to improve efficiency.
- Maintain and troubleshoot databases (Oracle) used in OSS/NMS applications.
- Manage and optimize Kubernetes, Kafka, Spark, and Hadoop within the OSS ecosystem.
- Administer Cisco UCS servers, handling hardware troubleshooting and configuration.
- Oversee backup and restoration processes for various systems, ensuring data integrity.
- Monitor and troubleshoot network-related incidents, leveraging knowledge of TCP/IP, Routing & Switching, and network protocols.
- Develop and maintain technical documentation for operational procedures, setups, and troubleshooting steps.
- Participate in a 24/7 on-call rotation, ensuring high availability of critical OSS/NMS applications.
- Work closely with internal teams and customers, ensuring smooth collaboration and incident resolution.
- Stay updated on emerging OSS technologies, proactively improving system efficiency and automation.
Skills & Qualifications
Mandatory Skills
- Linux Administration – Strong troubleshooting and diagnostics skills in Red Hat Linux.
- Automation & Scripting – Proficiency in Python, Bash, Expect, and Ansible for system automation.
- Virtualization Expertise – Experience with VMware ESXi, Linux KVM, and containerized environments.
- Network Knowledge – Good understanding of TCP/IP, UDP, routing, and switching.
- OSS/NMS Operations – Experience in Fault Management, Performance Management, and Change Management.
- Database Management – Strong knowledge of Oracle database troubleshooting and maintenance.
- Infrastructure Management – Experience with Cisco UCS administration and troubleshooting.
- ITIL Knowledge – Solid foundation in incident management, change management, and problem management.
- Cloud & Big Data – Experience working with Kubernetes, Kafka, Spark, and Hadoop.
Preferred Skills
- Experience with OpenText Network Automation or Cisco NMS/OSS.
- Familiarity with network monitoring tools and NMS platforms.
- Strong customer communication and relationship management skills.
- Ability to mentor junior team members and improve team technical capabilities.
Degrees & Certifications
- Bachelor's degree in Engineering, IT, or a related field.
- Red Hat Certified Engineer (RHCE) or equivalent Linux certification – Mandatory.
- Certifications in Python, ITIL, or Kubernetes are a plus.
- Problem-Solving & Analytical Thinking – Ability to diagnose and resolve complex OSS/NMS and infrastructure issues.
- Strong Communication & Stakeholder Management – Excellent verbal and written skills for interacting with customers and internal teams.
- Attention to Detail & Documentation – Maintain clear and accurate system and operational documentation.
- Collaboration & Leadership – Work effectively within a team and lead during major incidents.
- Adaptability & Continuous Learning – Keep up with new technologies and evolving OSS system trends.
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology and Engineering
IndustriesIT Services and IT Consulting, IT System Custom Software Development, and Telecommunications
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