Learning Associate
2 weeks ago
Job ID: 2882870 | Afaq - Warehouse Branch
The Learning Associate/Trainer is responsible for the coordination and execution of training for all process paths in the Fulfilment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce.
Key job responsibilities:
- Willing to work flexible schedules/shifts
- Act as a supervisor for Instructors and Peer Trainers with new hires
- Deliver Instructor training, observation, and coaching to the MENA Standard
- Ensure training records are kept up to date through the console
- Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience
- Use and analyze data on a daily basis to improve NH learning experience
- Provide feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
- Organize (Instructors assignment) and monitor cross-training for the operations to support peak skill requirements
- Work with operations on a skill matrix to highlight gaps for critical role training
- Support operations with the delivery of critical role training
- Improve processes from gathering feedback and analyzing data
- Support the recruitment of Instructors and Peer Trainers
- Attend meetings when required and provide information required
- Work in partnership with the agency managers to improve new hire performance
- Support MENA level projects with feedback and improvements
University Degree
Fluent English (verbal & written)
Microsoft Office (especially Excel)
On-site attendance
Flexible Shifts (day or night rotation)
Flexible Weekly Offs (varies based on business need)
Previous work experience in Learning & Development
Data Analysis
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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