Reservation Agent

24 hours ago

Makkah, Makkah Province, Saudi Arabia Rayhaan Hotels & Resorts Full time
Job Description
  • Answer the phone within 3 rings utilising company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures.
  • Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards.
  • Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department.
  • Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings.
  • Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company.
  • Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment.
  • Comply with the hotel environmental, health and safety policies and procedures.
Skills
  • Strong communication skills to effectively handle guest inquiries and reservations.
  • Proficiency in property management systems for accurate data entry and management.
  • Attention to detail for maintaining accurate records and processing transactions.
  • Knowledge of hotel facilities and promotions to assist guests effectively.
  • Ability to participate in training programs to enhance sales techniques.
  • Commitment to safety and environmental standards.
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