Hotel Reservation Specialist

4 days ago


Makkah, Makkah Province, Saudi Arabia Rayhaan Hotels & Resorts Full time

At Rayhaan Hotels & Resorts, we are seeking a highly skilled Reservation Agent to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences.

Job Description:
  • Answering Guest Inquiries: Respond promptly to guest inquiries via phone, email, and other channels, utilizing our standard greeting and reservation script.
  • Processing Reservations: Enter accurate information into our property management system, following up with confirmations, modifications, cancellations, and ensuring compliance with standard operating procedures.
  • Daily Operations: Maintain accurate paper transactions, record special requests, and compile daily call conversion sheets.
  • Hotel Knowledge: Stay up-to-date on hotel facilities, promotions, and changes that may impact reservations.
  • Sales and Marketing: Participate in training programs to enhance sales techniques, cross-selling, and up-selling opportunities.
  • Health and Safety: Operate in a safe and environmentally friendly manner, protecting guests' and employees' health and safety, as well as the environment.

This role requires strong communication skills, proficiency in property management systems, attention to detail, and a commitment to safety and environmental standards.



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