Business Operations Team Lead

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Oliver Wyman (Marsh Mc Lennan) Full time

Key responsibilities of the role include:

  1. Oversee and manage the region's sales pipeline, ensuring accurate records and timely updates. Gather input for pipeline management, coordinate with industry leads, and suggest improvements to increase efficiency.
  2. Support the BD Manager in strategic responsibilities, including aligning business development activities with organizational goals and coordinating with partners and the BD support team.
  3. Manage the BD support team (3 FTE) based in Riyadh, with line management responsibilities including performance management.
  4. Coordinate with different industries on the end-to-end bidding cycle, ensuring timely and accurate completion of all required tasks, from proposal submissions to contract finalization.
  5. Ensure proposal submissions comply fully with the Request for Proposal (RFP) process, working closely with the BD Manager and other stakeholders to maintain adherence to guidelines.
  6. Act as the focal point and escalation contact between the BD team and various stakeholders.
  7. Oversee different market inboxes and distribution lists, sharing relevant information with the appropriate teams.
  8. Assist with registering OW as a new vendor and ensure we are registered in client portals. Familiar with various client portals to support requests during the bid process, such as requesting extensions, scheduling meetings, downloading RFPs, and accessing documents.
  9. Collaborate with cross-functional teams, including Finance, Legal, compliance, knowledge services, marketing, Project Teams, HC, and Operations, to ensure alignment and effective communication throughout the bidding process.
  10. Provide critical administrative support, including document preparation, email monitoring, and dispatch. Ensure all business development activities, such as bid documents, bonds, contracts, and correspondence, are accurately recorded and up-to-date.
  11. Assist with problem-solving during the tendering process and post-award phases, working with the BD admin team and Executive Assistants (EAs) to find effective solutions.
  12. Uphold the highest standards of professionalism, confidentiality, and ethical conduct in all interactions and tasks.
  13. Proactively identify challenges and suggest improvements to minimize risks and dependencies, enhancing the efficiency and effectiveness of business development processes.

Experience required:

  1. Bachelor's degree in business management, Administration or related field.
  2. Minimum 2 years of team management experience.
  3. A minimum of three years experience in a similar role, preferably within a management consulting firm in the region.
  4. Experience in Business and/or sales operations, with a proven track record of managing and improving processes, preferably in a professional services environment.
  5. Knowledge of the tender process and familiarity with Request for Proposal (RFP) requirements in the GCC regions required.

Technical Skills:

  1. Strong verbal and written communication skills in both Arabic and English are essential.
  2. Proficiency in Microsoft Office Suite.
  3. Project management skill is a plus.

Skills and Attributes:

  1. Team player who can work with different personalities and working styles.
  2. Proactive and creative approach to problem-solving, adaptable to changing situations with a solution-focused mindset.
  3. Ability to prepare, analyze data and metrics to drive decision-making and improve pipeline and sales process.
  4. Displays eagerness to take on responsibilities, learn, and actively contribute to team success.
  5. Exhibits meticulous attention to detail in document preparation, data accuracy, and file management.
  6. Strong organizational skills with demonstrated ability to prioritize and multitask.
  7. Ability to work independently and collaboratively in a fast-paced environment and strive under pressure.
  8. Coordinating among various stakeholders across different levels and industries, ensuring effective communication and collaboration.
  9. Skilled in efficiently prioritizing tasks and adeptly using time management tools to meet deadlines.
  10. Proficient in handling sensitive information with a strong understanding of data privacy and discretion.
  11. Leadership skills with the ability to guide a team effectively.
  12. Fluent in English and Arabic, written, reading, and spoken.

Company Industry:

  • Hotels
  • Hospitality

Department / Functional Area:

  • Business Development

Keywords:

  • Business Operations Team Lead
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