Current jobs related to Technical Customer Service Specialist - Riyadh, Ar Riyāḑ - Amazon

  • Technical Customer Support Specialist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    We are looking for a talented Technical Customer Support Specialist who can provide exceptional customer service and technical expertise. As a key member of our team, you will be responsible for delivering technical support to customers in the MEA area and abroad.Requirements:Minimum 3 years of experience in a technical customer environment.Good knowledge of...

  • Technical Customer Service

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Solenis Full time

    Join to apply for the Technical Customer Service (TCS) role at Solenis.ResponsibilitiesSupport I&L and Water Solution ApplicationsEquipment installation, maintenance, and services (PM and Call Outs)I&L & Laundry Equipment TroubleshootingService TASKI Ride on MachinesPrepare technical reportsSet up new laundry & water treatment systemsReportingAdditional...

  • Customer Service Specialist

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full time

    Customer Service Specialist - Banking TechnologyPrimary Objective:The Customer Service Specialist is responsible for the proper deployment and first-level support of banking software products and solutions. This role focuses on delivering exceptional service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction through...

  • Customer Service Specialist

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full time

    Primary Objective:The Customer Service Specialist is responsible for the proper deployment and first-level support of banking software products and solutions. This role focuses on delivering exceptional service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction through technical expertise and a proactive approach to...

  • Customer Service Specialist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. The successful candidate will be responsible for providing exceptional service to customers, resolving issues efficiently, and maintaining a high level of professionalism in all interactions.

  • Customer Service Specialist

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    We are seeking an experienced professional to join our staff as a customer service specialist. In this role, you will be responsible for ensuring that guests have a positive experience by providing attentive and personalized service.

  • Customer Service Representative

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Operations Support SpecialistOur platform is designed to simplify finance for businesses in the Middle East, providing a comprehensive solution for managing and controlling expenses. As an Operations Support Specialist, you will play a critical role in helping our customers achieve their financial goals.You will be responsible for providing support and...

  • Technical Customer Service Expert

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Technical Customer Service Expert to join our team. As a key member of our customer service group, you will be responsible for providing exceptional support to our customers through multiple channels.Key Responsibilities:Handling account and billing related issues via call, chat, and email.Providing prompt,...

  • Customer Service Technician

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    We are looking for a skilled Technical Support Specialist to provide expert-level customer technical support and operational administrative assistance for our offices.ResponsibilitiesDeliver outstanding customer service to lawyers and office personnel.Ensure timely delivery of IT services.Maintain computer equipment and IT resources availability.Deploy...

  • Technical Service Specialist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    We are seeking a highly skilled and innovative Technical Consultant to join our Consulting Services Team in supporting and implementing Modern Workplace services.This role requires strong technical expertise, excellent communication skills, and the ability to work effectively in a team environment.Key Responsibilities:Presenting and demonstrating Anahita's...

Technical Customer Service Specialist

1 month ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
Technical Customer Service Specialist - Bahasa Speaker

Fluency in Bahasa, Mandarin, and English is required

As a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

Key job responsibilities
  1. Handling Account and Billing related issues via three channels: Call, Chat, Email.
  2. Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
  3. Acting as a single point of contact for customers to communicate with internal service teams and to ensure AWS as a whole delivers a consistent and high-quality service.
  4. Acting as an advocate for our customers, reporting and acting on observed areas for improvement.
  5. Assisting with customer communication during AWS critical launches and support events.
  6. Our Customer Service team provides continuous support to our customers from 9:00 AM to 6:00 PM, Monday to Sunday. To maintain this level of service, we operate on a rotating schedule for weekend and holiday coverage. Team members are typically scheduled for one or more weekend days per month.
About the team

Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Auckland or Wellington Amazon offices.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS
  1. 2+ years of experience in Customer Service and/or Account Management working with high-profile customers. General understanding of cloud computing and enthusiasm for technology.
  2. Oral and written communication skills in Bahasa, English, and Mandarin.
  3. Proficiency in MS Office with advanced skills in Excel.
PREFERRED QUALIFICATIONS
  1. Internship experience in customer service, customer management, or technical support.
  2. Effective customer handling with strong conflict resolution and problem-solving skills.
  3. Analytic skills such as advanced Excel, SQL, or other tools.
  4. A drive to dig into the details of a system or process to solve customer problems.
  5. Known as the go-to person in your family for technology-related questions.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr