Night Manager
6 days ago
Night Manager
Hotel Brand: Kimpton
Location: Saudi Arabia, Riyadh
Hotel: KAFD Riyadh (RUHKA), King Abdullah Financial District
Job number: 139201
Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences center on our guests, offering inspiring design that evokes curiosity to forward-thinking flavors that feed the soul. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people's lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create 'ridiculously personal' experiences for each other and our guests.
We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
A Night Manager is responsible for overseeing the hotel's operations during the overnight shift. Here are the typical day-to-day activities for this position:
Day-to-Day Activities of a Night Manager- Overseeing Night Operations: Acting as the Manager on Duty and ensuring smooth operations throughout the night. Monitoring all hotel activities to ensure compliance with hotel policies and standards.
- Guest Relations: Handling guest inquiries, requests, and complaints promptly and professionally. Ensuring that all guests receive exceptional service and addressing any issues that arise.
- Staff Supervision: Supervising and supporting the night staff, including front desk, housekeeping, and security personnel. Ensuring that all employees are in proper uniform and adhere to grooming standards.
- Safety and Security: Conducting regular patrols of the hotel premises to ensure the safety and security of guests and staff. Responding to emergencies and coordinating with security personnel as needed.
- Financial Management: Overseeing cash handling procedures and ensuring accuracy in financial transactions. Reviewing financial statements and activity reports to monitor productivity and goal achievement.
- Administrative Tasks: Preparing and submitting nightly reports on hotel operations and guest activities. Ensuring that all necessary documentation is completed accurately and on time.
- Problem-Solving and Issue Resolution: Addressing any operational issues that arise during the night shift. Finding effective solutions to ensure guest satisfaction and smooth operations.
- Communication and Coordination: Maintaining constant communication with other departments to ensure seamless service. Providing handover notes and updates to the morning shift to ensure continuity.
- Strong Communication Skills: Ability to communicate clearly and effectively with guests, staff, and management.
- Leadership and Team Management: Leading and motivating the night staff to provide excellent service.
- Problem-Solving Skills: Addressing and resolving issues promptly and effectively.
- Attention to Detail: Ensuring accuracy in financial transactions and documentation.
- Organizational Skills: Managing multiple tasks and maintaining detailed records efficiently.
Working as a Night Manager in an international luxury hotel requires a combination of strong leadership, communication, and problem-solving skills. This role is essential for ensuring that the hotel operates smoothly and provides exceptional service to guests during the overnight hours.
What we need from youIdeally, you'll have some or all of the following competencies and experience we're looking for:
- Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration.
- Two to Three years' prior tenure in a similar role.
- International luxury hotel chain background.
- GCC exposure.
- English Fluency is required.
- Arabic Fluency is preferred.
In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.
What we offerWe'll reward all your hard work with a competitive salary and benefits. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
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