Operations Manager

2 weeks ago


Makkah, Makkah Province, Saudi Arabia CARE Full time


• Oversee the operations departments of the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services.


• Ensure all departments are functioning efficiently and effectively.


• Implement and monitor operational policies and procedures to maintain high standards of service and guest satisfaction.


• Lead, mentor, and develop operation department heads and their teams.


• Conduct regular performance reviews and provide feedback to enhance employee performance.


• Foster a positive and collaborative work environment.


• Ensure exceptional guest experiences by maintaining high standards of service and addressing any guest concerns promptly and effectively.


• Monitor guest feedback and implement improvements to enhance guest satisfaction.


• Oversee budgeting, forecasting, and financial planning for the operational departments.


• Monitor and control operational expenses to maximize profitability.


• Analyze financial reports and implement strategies for revenue growth.


• Collaborate with the Hotel manager and executive team to develop and implement strategic plans for the hotel.


• Identify and implement opportunities for operational improvements and innovations.


• Ensure all operations comply with local, state, and federal regulations.


• Implement and monitor health and safety protocols to ensure the well-being of guests and staff.


• Ensure the hotel adheres to industry standards and best practices.


• Build and maintain relationships with key stakeholders, including guests, staff, suppliers, and partners.


• Represent the hotel at industry events and networking opportunities.

Skills


• Strong leadership and team management skills.


• Excellent communication and interpersonal skills.


• Strategic thinking and problem-solving abilities.


• Proficiency in financial management and budgeting.


• Knowledge of hotel management software and systems.


• Customer Focus: Passionate about providing exceptional guest experiences.


• Leadership: Ability to inspire and motivate a diverse team.


• Operational Excellence: Keen eye for detail and commitment to maintaining high standards.


• Financial Acumen: Strong understanding of financial principles and the ability to manage budgets effectively.


• Adaptability: Ability to thrive in a dynamic and fast-paced environment.


• The role requires flexibility in working hours, including weekends and holidays, to accommodate the needs of the hotel.


• The position is based in Makkah, Saudi Arabia.

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