Itil & devops specialist
2 weeks ago
We are seeking an experienced ITIL & DevOps Specialist to join our team in KSA. The ideal candidate will have at least 7 years of experience in IT service management and DevOps practices. The ITIL & DevOps Specialist will be responsible for supporting the organization's IT service management processes and implementing DevOps practices to improve the efficiency and effectiveness of our IT operations.
Responsibilities:- Implement and maintain ITIL processes including Incident Management, Change Management, Problem Management, and Service Request Management.
- Develop and maintain ITSM policies, procedures, and documentation.
- Provide guidance and support for ITIL implementation activities across the organization.
- Work with cross-functional teams to identify opportunities to improve IT service delivery through the adoption of DevOps practices.
- Drive the adoption of automation, continuous integration, and continuous delivery practices.
- Collaborate with development and operations teams to ensure that applications and systems are reliable, scalable, and maintainable.
- Monitor and measure key performance indicators (KPIs) to ensure that IT services are meeting business objectives.
- Continuously evaluate and improve IT service management processes and DevOps practices.
- Provide training and mentoring to team members on ITIL and DevOps practices.
- Stay up-to-date with industry trends and best practices in IT service management, DevOps, and related technologies.
Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field.
- At least 7 years of experience in IT service management and DevOps practices.
- Strong knowledge of ITIL processes and best practices.
- Experience with DevOps practices and tools such as Git, Jenkins, Docker, Kubernetes, and Ansible.
- Experience with Agile methodologies such as Scrum and Kanban.
- Excellent communication and collaboration skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Certification in ITIL and DevOps is a plus.
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