Process Improvement Lead
2 weeks ago
We're seeking a highly experienced Process Improvement Lead to join our team at Rmg. The ideal candidate will have at least 7 years of experience in IT service management and DevOps processes.
Job DescriptionThe Process Improvement Lead will be responsible for identifying opportunities to improve IT service delivery through the adoption of DevOps practices and implementing process improvements.
Key Responsibilities:- Identify opportunities to improve IT service delivery through the adoption of DevOps practices.
- Implement process improvements to increase efficiency and effectiveness.
- Work with cross-functional teams to develop and maintain ITSM policies, procedures, and documentation.
- Bachelor's degree in computer science, Information Technology, or a related field.
- At least 7 years of experience in IT service management and DevOps processes.
- Strong knowledge of ITIL processes and best practices.
- Experience with DevOps practices and tools such as Git, Jenkins, Docker, Kubernetes, and Ansible.
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