Team Leader

3 weeks ago

Jeddah, Makkah Province, Saudi Arabia Amazon Full time
Team Leader - Spoke, Team Leader, Amazon Fresh

You are responsible for ensuring that your team is properly trained and their needs are addressed to enable them to focus on their jobs. You will ensure Amazon policies, including attendance tracking, are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback on associates' performance—covering productivity, quality, and safety—to meet or exceed Amazon expectations. The Team Lead will handle discipline and performance issues for FC Associates, including up to termination. Additionally, you will collaborate with third-party delivery providers to ensure Amazon standards are met in accordance with service contracts. We are seeking a Team Lead for our FC operations, responsible for:

  1. Managing daily end-to-end operations for a large site, including inbound and outbound logistics, coordinating workflows, and ensuring timely product shipment to meet delivery promises.
  2. Driving team performance management, and developing training and development plans for associates.
  3. Continuously improving delivery processes to achieve sustained performance enhancements.
  4. Conducting daily 4M and 5S audits at the delivery station.
  5. Serving as a stand-in for the Area Manager.
  6. Managing day and night shifts effectively.
  7. Consolidating information from various sources to determine daily load plans and adjusting operations accordingly.
  8. Monitoring routing solutions and making decisions on deliveries outside the standard routing matrix.
  9. Leading order batching strategies to optimize efficiency and customer experience.
  10. Allocating labor, leading meetings, and assigning tasks to FC Associates.
  11. Performing detailed problem solving across all areas to ensure smooth operations.
  12. Training, auditing, and supporting FC Associates in SOPs and equipment/software use.
  13. Ensuring FC associates have the necessary tools and coordinating repairs or replacements as needed.
  14. Communicating with internal and external stakeholders via all available channels.
  15. Reporting and escalating systemic issues promptly.
  16. Participating in safety and operational excellence initiatives, addressing hazards within the FC.
  17. Understanding processes and daily goals, and recommending performance improvements.
  18. Performing administrative duties and other functions as assigned by management.
  19. Supporting all FC areas as required and as directed by site management.
  20. Providing support to other spokes or fulfillment centers as needed.

At Amazon, we're committed to being the most customer-centric company on earth. To achieve this, we seek talented, driven individuals. We are hiring Team Leads for our GSF FC operations team. Amazon is a globally recognized brand, distributing millions of products annually to our customers.

BASIC QUALIFICATIONS

- 3+ years of experience in customer-facing environments, warehousing, logistics, or manufacturing.

PREFERRED QUALIFICATIONS

- Bachelor's degree.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If your country or region isn't listed, contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected characteristics.

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