Traffic Controller

3 weeks ago


Riyadh, Saudi Arabia 5CA Full time
  • You are located in Albania or South Africa.
  • Hard requirement: Experience with Fresh Desk, Helpshift, Zendesk, or other equivalent systems.
  • Experience with the real-time forecast, schedule updates, and reporting
  • Knowledge of CS-related calculations, macro's and forecasting would be a plus
  • Knowledge of forecasting/scheduling software such as Verint would be a plus
  • Possess strong organizational skills, excellent prioritizing and an independent mindset

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