Environmental assistant

Executive Housekeeper

POSITION SUMMARY:

The Assistant Housekeeper supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. He / She assists in the managing and directing of the day-to-day operations of all Housekeeping and laundry functions.

Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.

Responsibility & Authority:

-Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.

-Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.

-Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.

-Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

-Prepares and distributes the Room assignment sheet and floor keys to room boys.

-Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

-Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

-Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

-Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

-Schedules cleaning of all meeting rooms after a completed function.

-Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

-Inventories cleaning supplies & linen stock to ensure adequate supplies.

-Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

-Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling s and also enforces to the hotels standard operating procedures.

-Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

-Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

-Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

-Rewards employees who use their empowerment to meet or exceed guest expectations.

-Print all housekeeping related reports and traces from PMS.

-Assists in controlling expenses by the housekeeping department.

-Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

-Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.

-Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

-Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.

-Attend to any guest complaints and take service recovery measures if required.

-Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

-Prepare annual housekeeping budget.

-Submit requests for repair and periodic maintenance of cleaning equipment.

-Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

-Co-ordinate with front office and sending room discrepancy lists.

-Select, staff, recruit, hire, and train qualified housekeeping candidates.

-Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

-Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.

-Attends periodic staff meetings with other department heads to discuss company policies and patrons complaints, and to make recommendations to improve service and ensure more efficient operation.

-Orient and familiarize new personnel with hotel facilities and operating hours.

-

Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.

-Oversee any guest communications from housekeeping.

PREREQUISITES:

Education: Hotel management diploma or equivalent. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice.

Experience:

-Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.

Responsibility & Authority:

-Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.

-Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.

-Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.

-Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

-Prepares and distributes the Room assignment sheet and floor keys to room boys.

-Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

-Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

-Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

-Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

-Schedules cleaning of all meeting rooms after a completed function.

-Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

-Inventories cleaning supplies & linen stock to ensure adequate supplies.

-Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

-Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling s and also enforces to the hotels standard operating procedures.

-Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

-Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

-Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

-Rewards employees who use their empowerment to meet or exceed guest expectations.

-Print all housekeeping related reports and traces from PMS.

-Assists in controlling expenses by the housekeeping department.

-Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

-Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.

-Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

-Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.

-Attend to any guest complaints and take service recovery measures if required.

-Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

-Prepare annual housekeeping budget.

-Submit requests for repair and periodic maintenance of cleaning equipment.

-Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

-Co-ordinate with front office and sending room discrepancy lists.

-Select, staff, recruit, hire, and train qualified housekeeping candidates.

-Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

-Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.

-Attends periodic staff meetings with other department heads to discuss company policies and patrons complaints, and to make recommendations to improve service and ensure more efficient operation.

-Orient and familiarize new personnel with hotel facilities and operating hours.

-

Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.

-Oversee any guest communications from housekeeping.

PREREQUISITES:

Education: Hotel management diploma or equivalent. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice.

Experience:

-Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.