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Telesales Associate

2 months ago

Riyadh, Saudi Arabia Talent Pal Full time

Job Description

Responsibilities:

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the companys reputation
  • Go the extra mile to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Skills

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent ...

communication and interpersonal skills

Cooltempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

High school diploma; BSc/BA will be a plus


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