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Distribution Coordinator
4 weeks ago
Experience: 0-2 Years
What you'll be doing:
- Handling Customer queries and concerns in real-time via phone, chat, and email.
- Customer problem solving, assistance, and follow up
- Handle flight reservations (New and existing bookings- date change, refunds, name corrections)
- Provide prompt and concise Customer services, travel booking, and support
- Handle reservations, assist, book, amend and/or cancel Air, Hotel, Car, and Activity
- Experience with travel loyalty programs would be advantageous.
Mandatory Skills:
- Ability to remain professional and courteous with customers at all times
- Must be available to work for 24 *7 Shift, 5 Days Working
- Excellent verbal and written communication skills
- Excellent analytical & problem-solving skills with a self-learning attitude
- Team player, self-motivated and creative thinking
- Previous Travel Product and Membership Customer Support preferred
- Strong understanding of the travel industry from the consumer perspective.
- Strong empathy and listening skills.
- Ability to be adaptable to changing situations.
Skills : communication,travel support,international bpo
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