Associate Director Community Relations

6 months ago


Riyadh, Saudi Arabia ROSHN Full time
  • Define strategic vision and long-term operational plans for call centre
  • Hire, develop and lead teams of call agents, supervisors and support staff
  • Establish processes, standards and key performance indicators (KPIs)
  • Monitor call volume, staffing levels, call outcomes and other metrics
  • Identify issues impacting performance and customer experience


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