Collection & Recovery
3 weeks ago
**ROLE PURPOSE**:
To ensure the collection of all pending premiums (addition/ deletions) by following the organizational policies, collection processes, and credit control guidelines.
**KEY ACCOUNTABILITIES**:
1 - Collection Operations:
- Review debtor report to arrange communication with clients.
- Reach RM for alternative Contact Information in case client is not answering the calls.
- Obtain Commitment to pay (CTP) date and save it in Collect Smart
- Escalate all hardship cases to line manager for support.
2 - Internal Operations:
- Ensure the payment allocated correctly.
- Coordinate with credit control team for flagging
- Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time.
- Ensure to follow and meet the Quality Index protocol to enhance our customer experience.
3 - Compliance:
- Ensure compliance with credit control policy.
- Follow Bupa Values, policies, and procedures.
- Abide by rules of engagement with brokers / clients as per the agreed protocol.
**Skills**:
- Experience in customer service or finance is desirable
- Good communication skills
- Excel knowledge & Business Communication***
**Education**:
Finance or Management or related field
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