Guest Service Agent
6 days ago
Prepare and review the arrival of the day and the next day, highlight VIPs and update the codes in opera.
Ensures that all duties and responsibilities are performed in a timely and efficient manner in accordance with established company Policies & Procedures to achieve the overall objective of this position.
When required, plan to do pre-check-in for VIP guests from the airport.
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems. Assumes the responsibility to notice when the guest is not satisfied and uses best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Explains, promotes, and keeps current on hotel facilities, outlets and services to guests so as to increase guest satisfaction and maximize hotel revenues
Keeps management promptly and fully aware of all problems or unusual matters of significance
Helps to ensure cleanliness and general presentation of the Hotel’s Lobby, lift landing areas, and corridors to ensure proper follow-up to correct any deficiencies
To be presented in the lobby to greet and meet guests.
Maintains a favorable working relationship with all departments to foster and promote a cooperative and harmonious working environment
At all times projects a favorable image of the Hotel to the public
Is responsible to attend daily meetings
Helps to achieve the set operational targets
Identifies maintenance needs and follows up with relevant departments
Helps to ensure a good rapport between staff and management and effective liaison between departments
Must be team-oriented and to be able to cope with a high volume of business
Must possess a friendly, attentive positive attitude and always use etiquette and language. must refrain from discussing personal problems, politics, or religious concerns
Carries out other duties that may from time to time be assigned to him/her
Ensures that health and safety rules and regulations are adhered to
SMIK-LI
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Guest Service Agent
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Guest Relations Agent
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Reservations Agent
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