Call Center Agent

6 days ago

Jeddah, Saudi Arabia AccorHotel Full time

Company Description
**What is in it for you**:

- ALL Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

**Your team and working environment**:
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world

**Job Description**:

- **_
Greeting/Attitude_**: The CALL CENTER AGENT will follow strictly the telephone standards established, will talk with a friendly tone of voice and will keep high level of respect and a positive attitude.
- **_ Follow up_**: The CALL CENTER AGENT will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.
- **_ Organization_**: She/he will ensure that Operator Room is perfectly tidy at all times.
- **_ Telephone transfers_**: The CALL CENTER AGENT will be attentive to all guest requests. When directing the calls accuracy is very crucial. Internal extension numbers must be known by heart.
- **_ Privacy_**: The CALL CENTER AGENT will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.
- **_ Wake Up Calls_**: The CALL CENTER AGENT will ensure that any wake up call requested by a guest is performed at the exact time. She/he is responsible to ensure that the reports are collected from the Front Desk and that the discrepancy with the operator records is controlled.
- **_ Guest Messages_**: The CALL CENTER AGENT will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he will ensure that the guest has well received the message with full information.
- **_ Calls Handling_**: The CALL CENTER AGENT is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.

**Qualifications**:

- Saudi Nationality ONLY
- Good English Language
- Experience in the same field is preferable
- Strong attention to detail, highly responsible, organized & reliable
- Strong interpersonal and problem solving abilities
- Ability to multi-task and work well under pressure
- Excellent communication skills

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