Examiner Standards Manager

4 weeks ago

Riyadh, Saudi Arabia British Council Full time

Examiner Standards Manager

**Date**:29 Oct 2023

**Location**: Riyadh, Middle East and North Africa, SA

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose**:
**This role will**
- Ensure the reliable marking of Speaking tests on IELTS Online and VCS testing
- Ensure regular monitoring of performance IELTS Online and VCS Speaking Examiners takes place
- Ensure appropriate follow up actions and support is provided to IELTS Online and VCS Speaking Examiners/Senior Examiners
- Develop and implement IELTS Online/VCS policies and procedures during and subsequent to the roll out phase of the project
- Report to the Examiner Hub Managers and be part of the Global Exams Delivery - Operations Team within the Delivery Function, a key part of the English & Exams Strategic Business Unit (SBU).

**Main Accountabilities**:
**Service delivery**:

- Supervises and controls Examiner marking activities to meet daily/weekly/monthly) agreed delivery performance targets, schedules and deadlines by working with the Support and Operations teams to ensure suitable and sufficient examiner coverage.
- Prioritises work and resolves day-to-day operating resource issues for Examiner Hub team, to ensure high quality, consistent and efficient services are delivered.
- Makes recommendations to senior managers on procedural improvements, resource requirements and other operational initiatives to drive enhance team performance, cost effectiveness, service quality and efficiency.
- Identifies and shares examples of process/procedural best practice with appropriate colleagues in the Marking Function to drive continuous improvement in the BC’s operational capability, efficiency and cost effectiveness.
- Oversees the preparation of Reference items in advance of live sessions for IELTS Online / VCS
- Oversees adequate reporting of Speaking Examiner performance in ratings via Reference item system.
- Ensures Examiner compliance with both PSN procedures and VCS delivery procedures by carrying out regular monitoring and ensure appropriate follow up actions and support is provided.

**Relationship & Stakeholder Management**
- Monitors and reports on the team achievement of agreed customer satisfaction performance targets in relation to marking completion.
- Ensures that feedback is gathered regularly from Examiners, analysed and acted upon to drive continuous improvements in customer experience.
- Reports on potential business development or extension opportunities to Marking Function colleagues to enable ongoing commercial success for the British Council

**Risk & compliance**
- Uses standardised processes to performance manage Examiners and Senior Examiners to ensure that the team are compliant with agreed policies
- Conducts training for new Examiners as required
- Conducts standardisation for current Examiners as required
- Conducts training for Senior Examiners as required
- Works with partners at IDP to develop and improve VCS and IELTS online policies

**Analysis & reporting**
- Conducts analysis using a range of standard methodologies and across multiple datasets to provide high quality and evidence-based recommendations on procedural improvements and/or highlight resource requirements needed to enhance operational performance.
- Presents complex information clearly, using an appropriate combination of written, graphical and financial data/analysis, to enable evidence-based operational decision making and planning.
- Develop and use reporting tools to monitor Examiner performance

**Leadership & management**
- Sets and oversees marking for Examiners, holding them to account for achieving agreed performance targets that are aligned to Examiner Hub priorities and goals. Time horizons are likely to be monthly - quarterly.
- Actively applies coaching and performance feedback techniques to maximise
- Examiner productivity and motivation in a high volume/pressurised delivery environment.
- Performance manages Examiners and Senior Examiners.
- May contribute to the development, delivery or commissioning of externally supplied training support to maintain and improve operational effectiveness of Examiners.
- Shares intelligence and ideas to support senior managers in identifying/ developing / implementing new or improved operational plans.

**About You (essential requirements for the role)**:

- A first degree in any discipline and/or equivalent pr

  • Examiner Standards Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia British Council Full time

    Examiner Standards ManagerDate:29 Oct 2023Location: Riyadh, Middle East and North Africa, SACompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives...

  • Forensic Examiner

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Energy Jobline Full time

    Conducts high quality digital forensic examinations, including mobile device forensic, in accordance with international best practice and legal norms, with specific reference to and compliance with Saudi Labor and relevant Company Policies and Procedures.Independently performs any and all aspects of digital forensic examinations, including but not limited...

  • Forensic Examiner

    2 months ago

    Riyadh, Saudi Arabia Energy Jobline Full time

    Conducts high quality digital forensic examinations, including mobile device forensic, in accordance with international best practice and legal norms, with specific reference to and compliance with Saudi Labor and relevant Company Policies and Procedures.Independently performs any and all aspects of digital forensic examinations, including but not limited...

  • Structure Examiner

    4 weeks ago

    Riyadh, Saudi Arabia Eram Talent Full time

    Eram Talent, a trusted talent acquisition consultancy, is currently seeking a skilled and meticulous Structure Examiner to join our team. As a recognized leader in recruitment solutions, we provide excellent opportunities for professionals across various industries. **JOB CONTEXT**: Under the line management of the area Civil Engineer and technical...

  • Standardization Instructor Pilot

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Redstone Tech Full time

    Job Description:CONTINGENT UPON AWARD APPLY NOW KEY POSITIONAH-6i Standardization Instructor Pilot (SIP)/Chief PilotRedstone Technologies is seeking an exceptionally qualified AH-6i Instructor Pilot (IP) to perform duties as the Chief Instructor/Standardization Instructor Pilot (SIP). Will direct and standardize the activities of a team of AH-6i IPs which...

  • Chief, Standardization Pilot

    4 weeks ago

    Riyadh, Saudi Arabia S3, Inc. Full time

    Job Code: **3751** **S³ Inc. is a woman owned small business founded in 1991, headquartered in Huntsville, AL, that provides technical, programmatic, and logistics services to US Department of Defense, other US Government Agencies, and Partner Nation militaries, co-located with Government requirements.** **S³ has 3 wholly owned subsidiaries: KBFS-...

  • Chief, Standardization Pilot

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia S3, Inc. Full time

    Job Code:3751S3 Inc. is a woman owned small business founded in 1991, headquartered in Huntsville, AL, that provides technical, programmatic, and logistics services to US Department of Defense, other US Government Agencies, and Partner Nation militaries, co-located with Government requirements.S3 has 3 wholly owned subsidiaries: KBFS- provides aviation pilot...

  • Structure Examiner

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Eram Talent Full time

    Acting according to standardsProvide technical leads on structures and earthworks issuesEncourage an awareness of the importance of Health, Safety, Quality and Environmental (HSQE) issues and good workmanship by regular communication with all staff and make all stall aware of SAR's policies for reporting accidents/incidents

  • Structure Examiner

    2 months ago

    Riyadh, Saudi Arabia Eram Talent Full time

    Acting according to standardsProvide technical leads on structures and earthworks issuesEncourage an awareness of the importance of Health, Safety, Quality and Environmental (HSQE) issues and good workmanship by regular communication with all staff and make all stall aware of SAR's policies for reporting accidents/incidents

  • Structure Examiner

    4 weeks ago

    Riyadh, Saudi Arabia Eram Talent Full time

    Acting according to standardsProvide technical leads on structures and earthworks issuesEncourage an awareness of the importance of Health, Safety, Quality and Environmental (HSQE) issues and good workmanship by regular communication with all staff and make all stall aware of SAR's policies for reporting accidents/incidents

  • Technical Standards Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Mace Full time

    The opportunityThis is an opportunity to be involved in the delivery of major sports stadia and associated projects in Saudi Arabia.Project: Mace is currently bidding for this programme which will require high-calibre and experienced people to lead teams throughout each phase of the project.Your responsibilities will include: Ensuring the facilities...

  • Service Examiner

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Otis Elevator Company Full time

    Date Posted: Country:Saudi ArabiaLocation:Otis Elevator Company Saudi Arabia Ltd, 1st Floor, Tower A, Al Malga Business Center, Anas Bin Malik Street, Al Malga, Riyadh, Saudi ArabiaRole Overview:Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing and is...

  • Service Examiner

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Otis Elevator Company Full time

    Date Posted: Country:Saudi ArabiaLocation:Otis Elevator Company Saudi Arabia Ltd, 1st Floor, Tower A, Al Malga Business Center, Anas Bin Malik Street, Al Malga, Riyadh, Saudi ArabiaRole Overview:Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing and is...

  • Department Coordinator

    4 weeks ago

    Riyadh, Saudi Arabia Bio-Standards Full time

    **Job Title**: Department Coordinator (Female Only) **Department**: Regulatory Affairs **Reports to**: Head of Medical Device Regulatory Affairs Department **Summary**:The Department Coordinator is responsible for providing administrative and logístical support to the Head of the Medical Device Regulatory Affairs Department. This includes maintaining...

  • Department Coordinator

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bio-Standards Full time

    Job Title: Department Coordinator (Female Only)Department: Regulatory AffairsReports to: Head of Medical Device Regulatory Affairs DepartmentSummary:The Department Coordinator is responsible for providing administrative and logístical support to the Head of the Medical Device Regulatory Affairs Department. This includes maintaining regulatory databases,...

  • Digital Marketing Specialist

    1 week ago

    Riyadh, Saudi Arabia Bio-Standards Full time

    **Description** **The responsibilities of a Digital Marketing Specialist include**: - Implement and assess the digital marketing plan including building and executing social media strategies and campaigns. - Promotional activity that provides both a highly professional online presence and support sales by generating new leads and prospects. - Researching,...

  • Digital Marketing Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bio-Standards Full time

    DescriptionThe responsibilities of a Digital Marketing Specialist include:Implement and assess the digital marketing plan including building and executing social media strategies and campaigns. Promotional activity that provides both a highly professional online presence and support sales by generating new leads and prospects. Researching, writing engaging,...

  • Labor Standards Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAUDI CONTRACTORS AUTHORITY Full time

    1- Compile comprehensive list ofcontracting Labour Standards and regulations, conducting a detailed review ofindividual regulations as appropriate, particularly those related tocertifications, qualifications and capabilities of labour in the contracting sectoras well as Saudization requirements.2- Manage the consultation process for amending Labour...

  • Commercial Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hassan Allam Holding Full time

    Cost Estimation and Financial Analysis:Make precise and thorough cost estimates for construction projects.Conduct financial assessment to evaluate project viability and profitability.Supervise project budgets and expenses, to control costs and identify opportunities to save money.Analyze and examine financial records to monitor project progress.Contract...

  • Human Resources Manager FM

    4 weeks ago

    Riyadh, Saudi Arabia PSL Research University Full time

    Manage ordinary sick leave and maternity and paternity leave Instruct and monitor CLM/CLD CGM requests Examine and monitor files of service accidents and occupational illnesses 2/ For leave for family events and absence authorizations: Examine requests for leave of absence Manage part-time requests Manage and monitor statutory positions (parental leave,...