Quality Control Trainee
3 months ago
Assist in evaluating and monitoring call quality to ensure adherence to company standards.
- Provide constructive feedback to call center agents based on call evaluations.
- Support the preparation of quality reports and performance analysis.
- Participate in team meetings and training sessions to understand call center operations.
- Collaborate with team members to identify and address areas for improvement.
- Maintain accurate records of evaluations and performance metrics.
**Requirements**:
- Diploma Degree is required, Bachelor’s Degree is preferred
- No prior experience is required; fresh graduates are encouraged to apply.
- Strong attention to detail and analytical skills.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
- Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
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