Call Centre Operator
2 weeks ago
Make a difference every day
The Job Opportunity
Serco is working on an ambitious project in KSA. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience. We are looking at Call Centre Operators (KSA Nationals) who are keen and willing to support a contract in Riyadh, KSA, for 9 months duration.
Key accountabilities
- Answer calls within the agreed KPI (Key Performance Indicator).
- Fast and efficient handling of queries with clients.
- To priorities calls in accordance with procedure.
- Following up on all work requests to ensure they are completed within the KPIs.
- Data Entry as assigned by Management.
- Implement follow up paperwork to ensure completion.
- Ability to work in an individual and team environment.
- Well-developed customer service skills.
- Knowledge of the property and facility management.
- Technical knowledge of building services operations is an advantage.
Specific requirements
- Minimum two (2) years' experience in office environment using keyboard skills.
- Excellent Phone Manner.
- Excellent Customer Handling skills.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
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