Customer Excellence Director Ksa

2 weeks ago

Jeddah, Saudi Arabia ABBVIE Full time

**Primarily, the Customer Excellence Director - **_member of the Affiliate Leadership Team_**:

- guides, monitors, and develops strategies aimed to improve business and planning processes across all brands and departments to add continuous improvement value placing the patient at the center of any efforts and operating within AbbVie business code of conduct, policies and all applicable laws and regulations.**

**Key Responsibilities**
- **Develop and integrate strategies across Commercial Operations to review/improve business and strategic planning processes in order to improve general business performance.**:

- **Lead key cross functional projects and liaise cross-functionally in order to identify opportunities and projects that deliver increased efficiency, product sales, productivity and/or value to customers.**:

- **Assess performance against business KPIs, drive effective sales incentive models, train sales force and other appropriate in-field/office based roles on concepts, processes, methodology, and benefits of state of the art and innovative systems (i.e. SFE, CRM, No Limits, etc.) to continuously improve performance.**:

- **Drive primary/secondary market research efforts in order to support Commercial Operations teams to achieve higher marketing and sales impact.**:

- **Review and critically evaluate Brand Planning process in order to improve business impact of brand strategy and tactics; plan and coordinate timelines/date commitments for LRP, NNLRP, S&OP, etc.**:

- ** **Develop, lead and coach direct reports.**:

- **Drive Digital Transformation projects to further improve customer experience.**:

- **Drive “Winning With Data” mindset, providing data analytics to help the affiliate improve efficiency.**:

- **As member of the Affiliate Management Team role model AbbVie WWW behavior.**:

- **Lead Future Fit implementation in order to achieve excellence**

**Qualifications**
- Bachelor’s degree or equivalent
- Relevant experience with proven track record of success in senior sales, customer and/or business excellence/SFE and project management roles
- Ability to clearly communicate strategy into implementation tactics
- Ability to analyze data to leverage market insight from internal and external sources into powerful insights.
- Proven track record of successful leadership, management and coaching of teams and individuals, and in having developed talent and performance managed low performers.
- Solid knowledge of the broader healthcare environment and knowledge of commercial aspects
- Solid knowledge on finance principles, CRM, and Sales Force Excellence tools and systems
- English language proficiency verbally and in writing (for all non-English speaking countries)
- Experience in ETMS tools.
- Proven track record of having achieved extraordinary business results and of having successfully managed significant change.

  • Director Organizational Excellence

    2 months ago

    Jeddah, Saudi Arabia Mindfield Resources Full time

    **Job Description**: Our Client: One of the leading construction companies in the Kingdom is looking for a Director of Organizational Excellence to join their team. Your Role: The incumbent will be primarily responsible for developing and implementing organizational structures and job evaluations that effectively support the company’s strategic goals and...

  • Commercial Director – Riyadh, KSA

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia NSR Associates Full time

    Description:The RoleGlobal Project Management Consultancy is looking for a Commercial Director to lead a large, successful team across multiple projects in KSA. The role is based in Riyadh, but the projects are located throughout the Kingdom, so some travel may be required, as expected. The company has been operating in the Middle East since the early 2000s...

  • Customer Experience Excellence

    3 weeks ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    Key Accountabilities: 1- Patient Experience and Engagement Services; - Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC. - Report all patient experience outcome measures and validate them then share valid ones with assigned providers. -...

  • Customer Experience Excellence

    2 weeks ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    Key Accountabilities: 1- Patient Experience and Engagement Services; - Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC. - Report all patient experience outcome measures and validate them then share valid ones with assigned providers. -...

  • Customer Experience Excellence

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Key Accountabilities:1- Patient Experience and Engagement Services; Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC. Report all patient experience outcome measures and validate them then share valid ones with assigned providers. Implement a...

  • Customer Experience Excellence

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Key Accountabilities:1- Patient Experience and Engagement Services; Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC. Report all patient experience outcome measures and validate them then share valid ones with assigned providers. Implement a...

  • Sales Engineer

    3 weeks ago

    Jeddah, Saudi Arabia Taawun KSA Full time

    We seek a dynamic, results-oriented Sales Engineer / Managerr to lead our sales initiatives in KSA. The Sales Engineer / Manager will focus on promoting and selling HDPE pipes and fittings to potential customers in the KSA market. **Key Responsibilities**: - Deliver technical expertise and support to customers, including conducting product presentations...

  • Ksa Customer Experience Specialist West

    2 weeks ago

    Jeddah, Saudi Arabia Unilever Full time

    **Job Title**:KSA Customer Experience Specialist West **Location**:Jeddah, KSA Key purpose of this role is to ensure customer satisfaction through proactive communication and collaboration through assessing the customer experience from ordering, delivery to collection. Intent of this role is not to manage day-to-day operations but to monitor and collect...

  • Director of Procurement at Accor Ksa Head Office

    2 months ago

    Jeddah, Saudi Arabia Jeddah Full time

    **Job Title Director of Procrutment (Only Saudi National).** As part of Accor Procurement IMEAT, the Director Procurement KSA is responsible to lead procurement operations, supply chain, strategic plan and digital transformation at national level. The main focus will be on identifying sourcing initiatives, awarding, communicating and implementing contracts,...

  • In-store Excellence Manager

    2 weeks ago

    Jeddah, Saudi Arabia Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

  • Director of Sales

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Procapita Group Full time

    On behalf of our client, who is a leading compounding plant in KSA, we are seeking a highly experienced and dynamic Director of Sales with a robust background in the similar industry.Responsibilities:Develop and execute strategic sales plans to achieve company goals and objectives.Lead and manage the sales team, providing guidance, training, and performance...

  • Customer Service Executive

    3 weeks ago

    Jeddah, Saudi Arabia Shiseido Full time

    **Customer Service Executive**: - Date: Nov 22, 2023- Location: Jeddah- Company: Shiseido- Country/Region: SA- Department: - Custom Field 4: - Company: Shiseido**MAIN RESPONSIBILITIES** - **Sales Operations** - Administer the order from the customers by providing good customer service and assisting customers with their orders and inquiries including...

  • In-store Excellence Manager

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

  • director of procurement

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia COREcruitment Full time

    DIRECTOR OF PROCUREMENT & SUPPLY CHAIN – RESTAURANTS, KSASuch an exciting opportunity for an experience Head / Director of Supply Chain & Procurement to join this expanding company with multiple restaurant brands.This role will be Jeddah based and be responsible for all procurement & supply chain for the group, the company warehouses & logistics teams and...

  • Sales Director

    3 weeks ago

    Jeddah, Saudi Arabia Mindfield Resources Full time

    **Job **Description****: **Our client**: A well-known FMCG company is looking to hire Sales Director based in Jeddah, KSA **Your Role**: We need a seasoned sales professional who can manage the effective marketing objectives, develop the sales strategy, oversee the consolidation and recommend the sales budget and monitor financial performance versus the...

  • Commercial Director

    2 weeks ago

    Jeddah, Saudi Arabia Atkins Full time

    **Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins AtkinsRéalis are currently looking for experienced **Commercial Director to join our team to work on a Project for Automotive Plant Manufacturing Industry**...

  • Quality Program Director

    1 week ago

    Jeddah, Saudi Arabia Bureau Veritas Full time

    We are a world leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. **JOB DESCRIPTION** **Specialty**: - Program Quality Management - Experience of dealing with customers and suppliers - Excellent...

  • Quality & Service Excellence

    2 months ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    To lead, design, execute and monitor all the strategic and operational activities of the service differentiation to ensure that Bupa Arabia is the preferred insurance company and stays, ahead of competition in every touch point of the customer journey. **Service Excellence Strategy**: - Partner with the Key Stakeholders/Directors in order to design the...

  • Nursing Director

    2 months ago

    Jeddah, Saudi Arabia Group of medical services Full time

    A famous Group of Medical services is hiring " Nursing Director" in KSA, Jeddah. **Requirements**: - Females only - Must Have valid SCFHS

  • Operational Excellence Manager

    1 week ago

    Jeddah, Makkah Province, Saudi Arabia JOBIFY Full time

    Are you passionate about driving operational efficiency and excellence Do you thrive in a dynamic environment where your contributions make a significant impact If so we have the perfect opportunity for you Position: Operational Excellence Manager Reporting to: Operations Director Location: Jeddah Saudi Arabia Key Accountability: Our esteemed client is...