Ksa National

4 weeks ago

Riyadh, Saudi Arabia Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
Deputise for the Unit Manager. Take the lead, inspiring and motivating the team to deliver a great customer experience and achieve the most profitable store operation.

**What you will do:

- **

Description of Accountability:
**Sales**
- Drive sales to achieve and exceed top and bottom line
- Understands local market trends, the competition and your impact on sales, costs and profit
- Utilize all available tools and systems to maximize sales and profit

**Store Operations**
- Have a full understanding of the processes relevant to your role and store
- Take responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant of the company
- Ensure that all implementations at store level is as per agreed standards and that escalation channels are in place and understood by all store teams.
- Make sure IT systems are up and running without any business disruption.
- Ensure permits and licences required are registered and renewed in a timely fashion in coordination with relevant Group parties and Government officials.
- Planning, strategizing, accounting the stores sales and profits with Unit Manager.
- Taking charge of product management like ordering, receiving, price changes, handling damaged products, and returns.

**Customer Service**
- Use all available information to make decisions through the eyes of the customer
- Communicate and engage effectively with customers, role-modelling a great customer experience
- Enhance and promote brand loyalty within the local community
- Ensures that all elements of Customer service are at the forefront of the store team and strive to continuously improve

**Stock Availability**
- To ensure availability and security of stock in the store through the implementation of the agreed delivery plans and by following company procedures related to stock movement.
- Liaise with buying team regarding product variety/ quality, ordering levels and providing feedback where necessary

**People Management**
- Manage people well everyday by following the core processes in all aspects of the employee lifecycle
- Spot under performance quickly and manage it well by having effective performance conversations and using appropriate tools to support
- Identify talent and use tools and talent programmes to support personal growth
- Responsible for hiring, training, development of employees.
- Ensures a training calendar for the store.
- Responsibility for ensuring staffing levels are adequate to effectively operate the store,
- Motivating, supporting and monitoring staff performance in all aspects.
- Ensuring adherence to HR requirements and procedures
- Ensuring adherence to health and safety requirements and procedures
- Ensure a succession plan in the store for growth of talent and un-interrupted business operations.

**Required Skills to be successful:

- **
- Very good skills in store operations,
- organisation & sales;
- Good working knowledge of SAP;
- High level of computer literacy and working knowledge of the logic.

**What equips you for the role**:

- **Bachelor Degree (Masters Preferred)**:

- **5-7 years’ experience** in store management, preferably in DIY / Home improvement
- Proven ability to achieve goals.
- Thinking and Analytical Skills.
- Business Acumen
- Leadership Skills and Strategic Thinking
- Good communication skills
- Excellent relationship skills
- Accountability

**About Al-Futtaim Retail**

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches

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