IT Manager

**What we need from you**:

- As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently
- Keep up to date with all approved systems and technology including:

- Computer Hardware systems and devices including PC LAN technology
- Software operating and utility systems
- Front Office and Accounts Receivable Property Management Systems
- Interfaces to and from Front Office Property Management Systems and other Systems
- Back Office Accounting Systems
- PC and LAN based Office Automation products
- Internal and External Electronic Mail / Facsimile / Scanner software and communicationtools
- Point of Sale Systems
- Call Accounting
- Cabling
- Hub / Switch Management Systems
- Assist and Support Electronic Door Locking Computer System
- Computer Virus protection
- Hotel IT Security and Firewalls
- Maintain an up-to-date list of all computer hardware and software at hotel
- Monitor the performance of the systems and maintain log book of performance
- Understand all standards and customized features and functions of the Hotel front office system
- Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
- Maintain uncompromising data and physical security standards
- Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system
- Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader
- Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
- Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader
- Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.
- Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency
- Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer-related external vendors
- Install and test corporate approved program changes to the hotel computer system(s)
- Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short-term and long-terms needs
- Ensure all hotel routine maintenance for IT equipment comply with policies and standard
- Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards
- Ensure all hotel policies and information security comply with standards
- Investigate and report software problems to the vendor, or to the Support Centre
- Identifying colleagues to train user on systems
- Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader
- Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
- Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity
- Select suitable Software/Hardware vendors for the hotel
- Collaborate with other departments to ensure all IT related items meets the various Audit requirements
- Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule
- Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware and servers.
- Run routine software/hardware inventory check and report the status to hotel management team
- Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs
- Take preventive measures to foresee, identify and analyse the potential system performance issues
- Ensure all cabling, network diagrams and LSOP are up-to-date
- Ensure hotel management get an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and endorsed by the hotel management team
- Work with department head in the preparation and management of department’s budget which includes:

- Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware needs of the hotels
- Assists in coordinating the preparation of the departmental annual budget
- Work with HR on resource planning and management needs that includes the following:

- Assist in planning for future staffing needs
- Assist in recruiting in line with company guidelines
- Prepare detailed induction program fo