Credit & Collection Manager, Ksa & Bahrain - Otis

3 weeks ago

Jeddah, Saudi Arabia Talent Pal Full time

Date Posted:
2023-11-22

Country:
Saudi Arabia

**Location**:
Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia
- Job Title
- Credit & Collection Manager, KSA & Bahrain
- Strategic Responsibilities
- The role holder shall manage a team of Regional Credit Controllers & Collectors covering KSA & Bahrain to ensure timely collection of dues.
- The role holder shall carry out his duties in accordance with the stipulated Credit & Collection policies and procedures.
- The role holder is responsible for conducting due diligence on accounts and managing the credit risk within operational limits and follow up on dues.
- The role holder highlights the potential credit risks to the Otis - Saudi Arabia & Bahrain management for immediate action.
- Core Responsibilities
- Oversee a team of regional credit controllers to ensure processes and procedures are implemented for the following:

- Tracked on-time reporting of invoice submission with the required documents per each customer.
- Tracked on-time reporting of disputes resolution with weekly tracking and coordination with interconnected departments heads.
- Reviewing accounts receivable records and identifying discrepancies in billing or collections activities.
- Assist Accounting department in analysis of month end credit notes, discounts, write-off's, unapplied & logged payments, identifying root-cause and recommendations to avoid through monthly reporting.
- Ensures updated statement of account is shared with all customers on monthly basis.
- Ensures dunning letters are sent to customers on time and suspension & cancellation is carried out according to the Credit Policy.
- Monitoring trends in customer accounts to identify potential risk factors such as missed payments and report it to management on monthly basis to prevent additional services to be performed on a defaulting account.
- Responsible of collection targets monitoring.
- Responsible of monthly collectors' evaluation (Targets vs Actual)
- Responsible of Reviewing, conducting due-diligence and analysis for all customers & documentation (Official Documents & KYC form), in addition to creating the required reporting & archiving of documents & special approvals.
- Conduct visits to customers if and whenever needed to follow-up on customers payment commitments.
- Reviewing accounts to determine whether they should be written off as uncollectible.
- Bad debt provision analysis, action plan to reduce with proper classification & responsibility.
- Responsible for the provision Monthly & Quarterly reversal & mitigation forecast, identifying high value tickets, ensuring necessary actions have been taking to resolve any disputes to guarantee the successful collection of the accounts.
- People Management
- Organizes and supervises the activities of regional credit controllers & collectors in a manner that supports self-management and continuous improvement.
- Provides coaching, formal and informal feedback to team members in order to support their continuous development.
- Minimum Qualifications
- Bachelor’s degree in finance/Accounting or equivalent
- Years of Experience
- 5-7 years of relevant experience handling a team of credit controllers & collectors for a portfolio not less than 1000 customers & 50M SAR of annual billing.
- Nature of Experience
- Credit & collection operation skills.
- Proven record of handling credit & collection team.
- Proven record of collection targets forecasting & collectors’ evaluation KPI's.
- Proven record of portfolio management & distribution.
- Proven record of using collection follow-up system (Not Excel)
- Language Skills
- Fluent written and spoken English / Arabic is essential.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside

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