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Cs Service Manager

2 months ago

Riyadh, Saudi Arabia Samsung Electronics Full time

Position Summary

1. Provide prompt services upon quality issues after product sales by developing and distributing contents regarding serviceability pre-evaluation before product sales, JIG, tools and technologies.

2. Maximize customer satisfaction by analyzing multiple defects and repetitive repairs after product sales and providing necessary solutions and improving repair capabilities.

3. Reinforce service expertise through developing and distributing guide contents regarding new models and new functions.

Role and Responsibilities

1. [Assessing serviceability of a new product] Manage to prevent service related issues preemptively by assessing risk factors which exist in service repair before launching a new product.

2. [Developing a service JIG and tool] Make a decision to provide an accurate service by developing a JIG which is required to provide a prompt service and a tool to assess defects.

3. [Developing service contents] Manage to strengthen advance preparation of service and enhance service expertise by making and distributing contents of a guide for a new product and function.

4. [Managing repetitive repairs and multiple defects] Manage to minimize customer dissatisfaction resulted from service failure by analyzing and monitoring repetitive repairs and multiple defects.

5. [Managing to use expensive parts] Manage to reduce service costs by analyzing why an expensive part is used, developing an improvement measure, and expanding unit repair.

Skills and Qualifications
- May lead a small team of professionals with limited control over budget spending or HR management such as recruiting or dismissal and supervises mentoring and coaching for team members
- Typically implements short-term action plans rather than developing policy, process or strategy
- Enhances or Improves methods or procedures and provides coaching to team members to ensure successful outcome
- Has deep knowledge on one job area or broad knowledge on several job areas
- Typically requires at least 8 years of related experience and a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years

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