Customer Service Specialist

6 months ago


Riyadh, Saudi Arabia Soum Platform Trading Company Full time

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements and skills**:

- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases



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