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Technical Solutions Engineer-after Market

4 months ago

Hofuf, Saudi Arabia Flowserve Corporation Full time

**Role Summary**:
Engineering Services works in close collaboration with CSOA, Sales, QRC teams and Project Engineering and provides technical support to develop technical solutions. This can be driven by Sales calls where presence may be required at site (presentation, technical discussions, root-cause analysis), specific needs in a given QRC (assistance on service and repair jobs) or help to deliver training to Flowserve associates. This role is meant for regions where limited engineering specialists are available such as APAC, LA and ME and is meant for engineers covering the front-end portion of the business.

**Standard Accountabilities**:

- Demonstrates solid understanding of product and system operations
- Works with local resources and recommends corrective actions to remediate common product performance issues
- Develops cost targets regarding commercial aspects in delivering solutions to a customer
- Delivers training to improve understanding and sharing product knowledge
- Understands and applies root-cause analysis process to properly identify true root causes of in-service problems
- Demonstrates experience in utilizing engineering principles for decisions
- Conducts customer presentations promoting Flowserve technology

**Specialized Accountabilities**:

- Proven knowledge of all solutions products such as UPG, TAS, ESG, IPS, BAS and CTG and capable of selecting the best offer to meet customers’ expectations
- Support site discussions by attending, presenting and detailing key points in technical offerings to end-user when required by sales strategy
- Support sales strategy when targeting new customers in presenting Flowserve Services and Solutions Engineering capabilities, products and success stories
- Support sales calls to attend, present and detail key points in technical offerings during site discussions with end-users.
- Leads root-cause analysis campaign at site - when required - and works in close collaboration with engineering specialists and sales teams to define the path forward, action plan and commercial strategy
- Participates in the evaluation of technical feasibility and minimizes technical risks in our solution proposals, backed up by engineering specialists
- Periodically develop presentation materials used for internal and external promotion of Services and Solutions Engineering products, case studies, whether during internal events or at external industry events (technical forum, seminar)
- Assist sales and operational teams to assess their training needs; develop new or use existing training material to help raise technical competency across the assigned areas and possibly in the whole region

**Standard Key Performance Indicators**
- Ensures on-time performance for assignments
- Prepares bookings/revenue
- Ensures the reduction of lead time
- Provides responses to internal and external customer feedback

**Standard Knowledge, Skills & Abilities**
- The successful contributor in this role should demonstrate proficiency in/or possess the following:

- 4 year engineering degree or equivalent and or 2-5 years related experience
- Computer Assisted Design / 3-dimensional design and modeling systems
- Report writing and technical memos
- Effective oral communication
- Interpersonal skills
- Basic project management skills
- Accountability and execution for completing work timely and to specifications
- Continuous Improvement Process (CIP) participation

**Specialized Knowledge, Skills & Abilities**
- All-round knowledge of various Flowserve Services and Solutions Engineering Products, pump lines, energy markets and eagerness to learn more on a long-term basis
- Demonstrates competence to edit and develop technical reports, technical training and customer presentations. Shows good interpersonal and presentation skills
- Demonstrates "customer focus" to support all internal/external technical support requests
- Demonstrates knowledge of industrial processes equipment and controls, experienced in site assessments to assess and resolve pumping equipment performance issues
- Team player
- Language skills, English and local languages of the region / country

**Req ID** : R-3766

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision