Room Service Order Taker

1 month ago

جدة, Saudi Arabia RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.-
- Ensure all F&B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.-
- Perform as per Rixos standards.
- Be fully aware of the Rixellence for the day
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities
- To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
- To be well informed about special functions and events held in the hotel on a daily basis.
- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
- To ensure that the product standards are followed as trained.
- When on a phone with a guest, to address a guest (in accordance with the time ) either by good morning, good afternoon or good evening.
- Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone.
- Responsible for opening and closing the check.
- To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.
- Full knowledge of menu items
- Clean the order taker’s booth.
- Follows the standard orders of the long stay guests.
- To use guest names whenever appropriate.
- Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Other duties as assigned.Assist in Task Force Teams for new openings.

**Qualifications**
- Previous hospitality experience
- Excellent communication skills
- Strong customer service skills required.
- Degree in Hospitality / Tourism

**Additional Information**
What we offer....
- An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- Regular team meetings, from our team cups to our annual parties (quite special): we know how to have fun

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.

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