Technical Sales Support Representative
7 months ago
Position Summary:
Essential Responsibilities:
Include the following, but other duties may be assigned:
- Assist Field Sales Force (Direct / Indirect) by providing technical information, product
- Update job knowledge by participating in educational opportunities; reading professional publications; maintain personal networks. Support Sales &Operation Process for Sales and receives/compiles IP Valves Orders forecasts together with Field Sales Force. Understand requirements of Customer Service in relation to export controls, ensure compliance to export requirements on all export orders.
- Produce various reports regarding quality issues, orders, monthly figures and customer feedback as required. Be knowledgeable with all appropriate ISO procedures and policies, provide administrative support as required.
- Support management of and organize responses to all Customer inquiries within the required timeframe, and handle all Customer complaints as required.
- Work closely with Product Management on product line expansion, pruning, updates, etc.
- Provide project management support for strategic orders as required.
- Review customer supplied Terms and Conditions, prepare comments in response and support activities required to bring to closure as directed.
- Support all EPRISM activities.
- Assists with resolutions of customer return material (RMA) and warranty issues. Assist with the prompt and efficient resolution of customer invoice and payment issues.
- Develop and issue all commercial sales quotes; assist in the preparation of all price sheets. Edit all incoming commercial valve orders for technical clarification.
Position Requirements:
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