Golf Operations Manager

3 months ago

الرياض, Saudi Arabia Talent Pal Full time

**General Summary**:

- Oversee all functions of the golf department (operations, membership, retail, driving range)
- Align with Golf Saudi management principles and objectives
- Innovative and results-driven mind set
- High expectations for analysis and reporting
- Expected to take on a number of special projects, including non-golf projects
- Recruit and develop KSA national talents

**ESSENTIAL FUNCTIONS**:
**Strategy**
- Create annual and long term (departmental) business plans
- Deliver progressive YOY growth across all revenue lines
- Evolve utilization & rate (membership & green fee) with business and market performance
- Clearly deliver on the business units market position (3, 4 or 5 star)
- Create and deliver on a content creation plan
- Recruit and develop KSA nationals
- Create strategies that support Mass Participial and the SGF

**Planning**:

- Create annual business plans and budgets
- Full autonomy and accountability for managing recruitment within budget
- Full autonomy and accountability for inventory and operating supply / expense management
- Creation and deliver of a 5-year capital expenditure plan
- To have, train and continuously improve ALL departmental SOP’s
- To understand asset maintenance and deliver on clearly defined maintenance programs
- To deliver a month end owner report, in the respective timeframes
- To study the local market, regional market, and global market - and to provide innovative proposals
- To understand L&D needs to and to in synergy with HR to deliver on annual L&D programs
- To under retail buying to and align to pre-book schedules

**Policies & Procedures**
- Develop and continuously evolve all departmental SOP’s
- To align with G.S SOP’s
- To create SOP’s as and when required
- To train all SOP’s
- To provide evidence of training

**Functional Operations**
- Delivers month end owner reports
- Provides daily business reporting
- Delivers on exceptional tee sheet management
- Provides exceptional leadership and workplace culture
- Ensures discipline and compliance
- Supports S&M with all forms of content creation and activity
- Uphold and also improve all forms of policy (e.g, member charter)
- To work outside of golf and support G.S with special projects (VIP requirement)
- To lead all forms of retail
- To deliver member events and tournaments (including using Golf Genius, creation of BEO’s - etc). Expected to develop KSA Nationals with tournament management
- Delivers extensive L&D
- Manages all respective departmental assets (e.g., carts)

**Reports (examples, but not limited to)**
- Month end owner report
- Daily financial / performance report
- Week CEO report
- Asset maintenance program

**Continuous Improvement**
- Identify opportunities for continuous improvement to enhance performance and quality of work in line with stakeholders and management expectation.
- Implement best practice initiative to promote consistent improvement and development with department.

**Key Performance Indicators (not limited to)**
- Revenue vs budget
- Departmental EBITDA vs budget
- Annual Employee Satisfaction Survey results show continuous improvement.
- Guest Satisfaction Survey shows continuous improvement.
- Saudi participation levels increase annually (both staff and member / guest)
- Accomplishment of milestones and targets detailed in departmental business plan.

**Qualifications, Experience & Skills**

**Minimum Qualifications**:

- PGA, College, University OR higher education qualification.

**Minimum Experience**:

- At least 3 years in golf management at internationally recognized facilities.
- Experience supervising and managing professional team.
- Regional experience preferred.
- Experience in renovation/restructuring of golf club would be beneficial.

**Job-Specific Skills**:

- High level of leadership, communication, presentation and reporting skills.
- Innovative, proactive, positive, driven
- Advanced knowledge of creating and implanting golf management programs and initiatives for enhancement/revenue creation.
- Commitment to continuous education; seminars, workshops, trade shows, etc.
- Capability to represent the organization at an international level.
- Essential computer skills.
- Fluent in English, Arabic language skills would be an advantage.
- Open minded (managing change, adapting, evolving).

This job has been sourced from an external job board.

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