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Technical Service Specialist

4 weeks ago

Riyadh, Saudi Arabia Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutrition, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Abbott Diagnostics is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests. Our clients are hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry.

**Role Overview**:
Primarily responsible for installing, maintaining, and troubleshooting of ADD instruments as well as customer happiness within a given area. Is anxious to find solutions to minor reagent problems and perform in a defined territory

**What you’ll do**:

- Represent Abbott in a professional manner at all time to develop and preserve a favorable customer relationship and achieve customer happiness
- Perform emergency repair and preventative maintenance at site.
- Perform modification and engineering updates at customer site.- Handle service calls within assigned area.
- Prepare detailed documentation of each service call.
- Sell service agreement renewals- Identify situations building customer dissatisfaction and implements corrective action to resolve.
- Implement major product upgrades relative to their assigned product group.

**What is the scope of work?**

You will impact customer satisfaction with Abbott products. This position requires efficient and effective communication with Abbott users including operators of the equipment. Failure to perform may have a negative impact on market share and product sales.

**Experience and education, you’ll bring**:

- Bachelors of Bio-medical engineering.
- Saudi National Male and Female.
- 0-3 years of experience in related field
- work successfully under stress both independently and within a team
- Communication skill

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.