Supervisor Airport Services
6 months ago
Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the companies commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered. Job Outline: - Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to customers. - Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates requirements for the days operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised. - Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations. - Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer. - Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner. - Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers. - Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels. - Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staffs objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits. - Carry out credit card verification and Travel documents checks diligently. - When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
Qualifications & Experience: Airport Operations.Passenger Handling : - Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations. - Experience: A minimum of 4 years Airline Industry experience is required. - Knowledge/Skills: A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling. Knowledge of Microsoft Word/ E-Mail/ Excel advantageous. - Fluent in spoken and written English and Arabic. - Advanced skills in Customer Service Delivery. Please note that in order to be considered for this job opportunity, it is necessary for you to have the ability to live and work in Medina, Saudi Arabia.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.
-
Airport Services Duty Supervisor
6 months ago
Medina, Saudi Arabia Qatar Airways Full timeAbout the role We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Yanbu, Kingdom of Saudi Arabia as Airport Services Duty Supervisor. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning...
-
Supervisor Airport Services
6 months ago
Medina, Saudi Arabia The Emirates Group Full timeJob Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various...
-
Senior Airport Services Agent
6 months ago
Medina, Saudi Arabia The Emirates Group Full timeJob Purpose: To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per...
-
Senior Airport Services Agent
6 months ago
Medina, Saudi Arabia The Emirates Group Full timeJob Purpose: To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per...
-
IT Supervisor
8 months ago
Medina, Saudi Arabia Hilton Full timeIT Supervisor An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. **What will I be doing?** As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel...
-
IT Supervisor
8 months ago
Medina, Saudi Arabia Hilton Full timeAn IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. **What will I be doing?** As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its...
-
Supervisor, Support Services
7 months ago
Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeSupervises operations of reception and patient care assistants (PCAs) and provide patient services as needed in an effort to improve patient satisfaction. Assures that standards of scheduling, patient care, and efficiency are maintained in accordance with Hospital policies & procedures. **Essential Responsibilities and Duties**: 1. Supervises daily work...
-
Telephones Supervisor
8 months ago
Medina, Saudi Arabia Hilton Full timeTelephones Supervisor A Telephones Supervisor accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephones Supervisor, you will accept, deliver and respond to Guest...
-
Laundry Supervisor
8 months ago
Medina, Saudi Arabia Hilton Full timeA Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries. **What will I be doing?** As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest...
-
Mechanical Supervisor
6 months ago
Medina, Saudi Arabia Hilton Full timeMechanical Supervisor A Mechanical Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. **What will I be doing?** As a Mechanical Supervisor, you are responsible for all maintenance issues within the...
-
Housekeeping Supervisor
8 months ago
Medina, Saudi Arabia Hilton Full timeHousekeeping Supervisor A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives **What will I be doing?** As a Housekeeping Supervisor, you are responsible for overseeing all housekeeping...
-
Telephones Supervisor
8 months ago
Medina, Saudi Arabia Hilton Full timeA Telephones Supervisor accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephones Supervisor, you will accept, deliver and respond to Guest and management messages,...
-
Housekeeping Supervisor
8 months ago
Medina, Saudi Arabia Hilton Full timeA Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives **What will I be doing?** As a Housekeeping Supervisor, you are responsible for overseeing all housekeeping operations to deliver an...
-
Laundry Supervisor
7 months ago
Medina, Saudi Arabia Banyan Tree AlUla Full time**Laundry Supervisor** A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries. **What’s in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our...
-
Reservations Agent
6 months ago
Medina, Saudi Arabia Millennium Madinah Airport Full timeAs a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. **Key Job Responsibilities**: - Provide information about room availability, rates, and hotel...
-
Senior Executive
6 months ago
Medina, Saudi Arabia company TNC Aviation Full timeTNC Aviation Madinah Saudi Arabia + Published: Published today Expires: Expiring in 1 month Airport staff Permanent **Job Purpose** To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. **Key Responsibilities And Accountabilities**: Assist customers through all procedures related to...
-
Health Safety and Hygiene Supervisor
6 months ago
Medina, Saudi Arabia Hilton Full timeHealth Safety and Hygiene Supervisor A Hygiene Supervisor oversees the maintenance/upgrade of sanitation and hygiene standards to ensure all food served to guests and employees are free of microbiological, chemical and physical contamination and all work areas conform to required Hygiene and Sanitation levels. **What will I be doing?** The Hygiene...
-
Station Manager
6 months ago
Medina, Saudi Arabia AirAsia Full time**AirAsia X is seeking dynamic and competent Station Manager - Medina (MED) to be part of the best airline team in the sky!** The overall purpose of the job is to ensure effective and efficient management and administering of the station. This role is accountable for on-time departures, baggage mishandling, excess baggage collection and travel document...
-
Human Resources Supervisor
6 months ago
Medina, Saudi Arabia AccorHotel Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Supervisor, General Radiography
6 months ago
Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeSupervises the General Radiography Section to assure the highest standards of patient care. Quality and efficiency are maintained in accordance with Hospital and Departmental policy and procedures. **Essential Responsibilities and Duties**: 1. Performs hands-on imaging work regularly. 2. Supervises the daily work activities of the technical staff. Plans,...