Airport Help Desk Specialist

3 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia TechSA Full time

We're seeking a highly skilled Help Desk Technical Officer to join our team at TechSA. In this role, you will receive, categorize, and dispatch technical complaints and service requests from airport stakeholders, monitoring resolutions and keeping requesters updated.

Key Responsibilities:

  1. Categorize technical complaints based on priority (electrical, mechanical, civil, IT).
  2. Dispatch complaints to the relevant maintenance teams for swift resolution.
  3. Monitor Ticket Progress and ensure timely issue resolution.
  4. Provide Real-Time Updates and follow up to ensure customer satisfaction.

Qualifications & Skills:

  1. Fluent in Arabic and English (both spoken and written).
  2. Experience in technical support/help desk operations (airport systems experience is a plus).
  3. Strong communication and problem-solving skills.
  4. Knowledge of maintenance and facility management terminology in an airport environment.
  5. Ability to work in a fast-paced, 24/7 environment.
  6. Familiarity with ticketing systems and escalation procedures.


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