Client Advisor

4 weeks ago


Riyadh, Saudi Arabia Fendi Full time

Company: Fendi
- Country / Region : Saudi Arabia
- City : Riyadh
- Business group: Fashion & Leather Goods
- Contract type: Permanent Job
- Function: Retail
- Experience required: Minimum 3 years
- Reference No.: FEND01547
- Date of publication: 2023.02.16

POSITION

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

**Main Responsibilities**
- Lead individual sales and achieve performance targets and KPIs
- Engage in upselling, cross selling and multiple selling for all product categories
- Grant an outstanding service to the clients in compliance with the company guidelines
- Strengthen customer relations, and nurture loyal FENDI customer base also by implementing appropriate CRM actions and tools
- Manage customer service quality to meet customer expectations by offering professionalism and human touch
- Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
- Support the store operations activities

PROFILE
- 3+ years’ experience in Fashion/Luxury sales
- Bachelor’s Degree or equivalent is preferred
- Passion for retail and fashion trends
- Excellent communication skills, self-reliant, friendly and patient
- Organization, professionalism, self-confidence
- Fluent Arabic and English, additional languages will be a plus


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