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System Engineer

1 month ago

المملكة العربية السعودية, Saudi Arabia Wipro Limited Full time

Jeddah, Saudi Arabia
- Tech Hiring
- 3082604

**_Do_**
- _Excellent communication skills, _
- _Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. _
- _Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. _
- _Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support _
- _Manage and resolve customer complaints. _
- _Identify and escalate issues to supervisors as and when needed. _
- _Provide product and service information to customers. _
- _Research required information using available resources and Offer Solution to customers. _
- _Research, identify, and resolve customer complaints using applicable software. _
- _Route calls and tickets to appropriate resources and Domains who can best support he user, _
- _Document all call information according to standard operating procedures. _
- _Recognize, document, and alert the management team of trends in customer calls. _
- _Create SOPs for new Issues and resolution given. _
- _Complete call logs and reports._

Desktop Support

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.