Retail Supervisor

1 month ago

جدة, Saudi Arabia Sephora Full time

The Retail Supervisor West is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

**KEY ACCOUNTABILITIES**
- Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
- Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
- To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
- Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME

Performance, Productivity & Results Management:

- Leads teams, translating area performance objectives into store sales and KPI targets
- Monitor, report on performance KPIs and identify areas/store/leadership improvements
- Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
- Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
- Build the Beauty Playground of the Future - through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
- Implement agreed Sephora Retail priorities and drive commercial success
- Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
- Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams

Management of Store Operations: Retail Operations:

- Back of house organization, compliant with all SEPHORA policies and procedures
- Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
- Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
- Recruit and develop exceptional people
- Optimize and oversee operations to ensure productivity and efficiency
- Ensure compliance with company’s policies and operational guidelines

Store Merchandising and Standards:

- Ensure that SEPHORA’s merchandising concepts are set up and always maintained.
- Store standards of cleanliness and security are maintained.
- Ensure key product launches and initiatives are fully supported.

Customer and People:

- Define, build, and follow up on people development plans in partnership with training and education
- Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
- Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
- Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate

KPIs and deliverables:

- Exceed monthly sales turnover vs agreed budget
- Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
- Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
- Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
- Shrinkage and the level of stock by store, meet company Audit results >85%
- Deliver agreed company measures in both Happy App and LOvemeter >80%
- Exceed agreed annual company employee satisfaction target
- Define, build, and follow up on people development plans in partnership with training and education

Brand and Culture:

- Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
- Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
- Support in the roll out of relevant retail projects
- Gatekeeper of retail communications and data to area and store teams

**SKILLS AND EXPERIENCE**
- Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
- You have experience in Leadership & management skills
- You have Commercial background and Saudi market awareness
- Comprehensive beauty Industry knowledge, up to date on trends and latest products
- Competent in Microsoft office, you have knowledge in PowerPoi

  • Cost Control Supervisor

    4 months ago

    جدة, Saudi Arabia Elbait Consultants Full time

    The Role Our client is leading manufacturing holding based in Jeddah, Saudi Arabia. They are seeking to appoint qualified cost supervisor who will be responsible for performing cost analyses and preparing budget reports using SAP S/4HANA software. - The role involves extensive use of SAP's advanced analytics and database systems to track and control costs,...

  • Sales Supervisor

    3 months ago

    جدة, Saudi Arabia Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

  • Supervisor-purchasing

    3 days ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24219331 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia, 23326 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Print and organize various...

  • Vs-growth Manager-associate

    3 months ago

    جدة, Saudi Arabia Axiom Telecom Full time

    Posted On - 15 Oct 2024 - Required Experience - 3 - 7 Years Basic SectionNo. Of Openings 1 Band Supervisor Grade GRADE-12 Designation VS-GROWTH MANAGER-ASSOCIATE Campus/Non Campus Non Campus Employment Type Permanent Employee Category AXIOM STAFF - OrganisationalGroup Company (Code) Axiom Telecom LLC Legal Entity (Code) 201 AXIOM...

  • Sr. Route Salesman

    3 months ago

    جدة, Saudi Arabia PepsiCo Full time

    Overview: **We Are PepsiCo** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes **LAY’S ®️, DORITOS ®️, CHEETOS ®️,...

  • Sr. Route Salesman

    1 month ago

    جدة, Saudi Arabia PepsiCo Full time

    Overview: **We Are PepsiCo** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes **LAY’S ®️, DORITOS ®️, CHEETOS ®️,...

  • Electrical and Instrumentation Supervisor

    2 months ago

    جدة, Saudi Arabia Elbait Consultants Full time

    The Role **Requirements**: - Bachelor's degree in Electrical Engineering, Instrumentation Engineering, or a related field. - Must have back-ground in recycling paper machines, it is a must - Minimum of 5 years of experience in electrical and instrumentation supervision, preferably in the paper manufacturing or recycling industry. - Strong knowledge of...

  • Fitness Instructor

    3 months ago

    جدة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Operative - Sorting

    2 months ago

    جدة, Saudi Arabia Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

  • Flexo Machine Operator

    4 months ago

    جدة, Saudi Arabia Domo Ventures W.L.L. Full time

    **Job Title**:Flexo Machine Operator (5 Colors)** **Industry: Manufacturing** **Location: Jeddah/ KSA** **O**ur client** **is seeking a** Flexo Machine Operator** to join their dynamic team. The company is a leading producer and distributor of high-quality, eco-friendly, reusable non-woven fabric bags, specializing in branded eco-packaging for...

  • Customer Support Supervisor

    4 weeks ago

    جدة, Saudi Arabia Al-Futtaim Full time

    **Job Requisition ID**:163163 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Senior Coordinator

    4 months ago

    جدة, Saudi Arabia Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

  • Therapist - The Jeddah Edition

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**23196858 **Job Category**Spa **Location**The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia, 23613 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to guests using body...

  • Spa Therapist

    2 weeks ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24214547 **Job Category**Spa **Location**The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia, 23613 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to guests using body...

  • Healthcare Quality

    4 months ago

    جدة, Saudi Arabia Nahdi Full time

    Lead all clinics operations compliance and quality assurance with the scope clinics’ team compliance, operation management team compliance, regulatory & governmental compliance with an ultimate objective of providing best guest experience in clinics, and compliance to all regulatory and governmental operational requirements. In addition to quality...

  • Spa Therapist

    1 month ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24202630 **Job Category**Spa **Location**The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia, 21493 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments...

  • مشرف التسويق المرئي

    2 months ago

    جدة, Saudi Arabia sfaqat l صفقات Full time

    نبذة عن الوظيفة: سيكون هذا الدور مسؤولاً عن الإشراف على فريق التسويق المرئي في المتجر، وضمان تنفيذ استراتيجيات العرض التجارية بشكل فعال. المسؤوليات الرئيسية: - إدارة الفريق: - قيادة وتدريب فريق...