Knowledge Transfer Specialist

1 week ago

Riyadh, Saudi Arabia Serco Plc Full time

Knowledge Transfer Specialist - STCA
Make a difference every day

The Job Opportunity

We are currently looking to hire a Knowledge Transfer Specialist - STCA to be based in Riyadh, KSA.
Serco is committed to delivering world-class citizen services in line with KSA’s Vision 2030.
Serco helps businesses and governments maximize ROI and extend the life of their assets. We manage their assets and people and use our data and insights to improve the experience of anyone who interacts with their products or services.

Key Purpose
The Client located in KSA has requested the services of a qualified A&FM consultancy team to provide advisory / strategic consultancy services for their Assets and Facilities Management (A&FM) operations in their distributed sites across the country.

The required role will be part of a team of qualified consultants and personnel to shape and deliver the operating model for county operations, the end-end services and transition to transformation. The role will support the appointed team as well as recommend, devise and implement the strategy on how to best operate Assets & Facility operations in a built environment.

Reason for role
In line with the wider group strategy, the contract will be the key catalyst in growing Serco’s reputation and involvement in A&FM Consultancy services within KSA. The consultancy team’s role is to support in the lead and delivery of Serco’s contractual obligations by ensuring the successful implementation of deliverables set forth.
The role typically reporting to the Project Director but requires an adaptability to complex matrix project-based work, where functional and operational management may be fluid.

Key accountabilities

Strategic management of all reporting mechanisms that supports the Knowledge Transfer Program.
Consultant at a senior level building strong relationships with Internal/External stakeholders.
Identify/plan & manage all training activities related to the Knowledge Transfer Program.
Communicate with Senior Management about O&M staff on scheduled training and track their progress.
Overlook and lead team in relation to deployment of training events.
Evaluate the effectiveness of Learning solutions and consulting with stakeholders in the effectiveness of metrics summarizing all training activities.
Balances a heavy workload in a fast-paced environment.
Acts as a key contributor in a complex environment.
Responsible for Training, Audits, Reports.
Change Management (Performance Monitoring, and Organization Design).
Works with both the HR Business Partner to agree and implement strategies that support business objectives.
Liaises with people managers regarding the people issues related to procedures and policies and ensures that people managers work within the defined policy & procedures.
Work closely with external training provider to establish training content and modules to be rolled out to internal and external members of staff.
Participates in the review of regulations, policies and procedures
Engage and communicate regularly within working relationships, as follow up to meetings or actions, and in preparation for planning sessions or workshops.
Identify and review the specific risks associated with project Workstreams; coordinate the risk register updates and circulate changes to actions or owners.
Contribute to the risk and issues register to ensure these are recorded with mitigations and cost impacts.
Conduct related on-demand studies and analyses.
Assess the capability and capacity of the client’s organisation to deliver change, assessing the impact of both individual changes as well as total change.
Create and implement change management plans.
Ensuring alignment of activity with organisational strategic and operational objectives and direction, and contributing to defining change management strategy.
Conduct change impact assessments to ensure that the total impact of the change has been reviewed and all necessary actions are in place.
Evaluate results and present findings in a logical and easy-to-understand manner.
For all projects/initiatives develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, stakeholder analysis and management plan, etc.
Provide expert analysis and advice to the client on the delivery of change management programmes.
Identify resistance and performance gaps, and work to develop and implement corrective actions.
This position may be required to carry out other tasks from time to time as directed by the line manager or a member of the Senior Management Team.

A natural communication style with regular, open and honest communication to stakeholders on the status of projects, identifying issues early and seeking escalation, support and resolution.
- Significant experience in resolving complex problems to the satisfaction of all stakeholders.

Experience in developing and implementing performance management programmes.

**Qualifications**:
Bache

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