Senior Application Operation Engineer
3 months ago
Monitor system performance and respond to incidents in a timely manner.
- Perform root cause analysis for recurring issues and implement permanent fixes.
- Collaborate with other IT teams to ensure seamless service delivery and issue resolution.
- Maintain and update documentation for troubleshooting procedures and knowledge base articles.
- Implement and follow IT service management (ITSM) processes and best practices.
- Participate in on-call rotations and provide after-hours support as needed.
- Develop and deliver training for first-level support staff.
- Contribute to continuous improvement initiatives to enhance service quality and efficiency.
- Follows established guidelines and interprets policies.
**Personal Skills**:
- Strong communication and collaboration abilities.
- Ability to work in a fast-paced, agile environment.
- Great Time Management Skills.
**Technical Skills**:
- Ability to understand of Security requirements.
- Review System licenses and business requirements
- Develop General understanding of business rules and needs
- Develop Customer/Vendor Management skills
- Troubleshooting techniques
- Performance/availability reporting
**Job Details**:
Job Location
Riyadh, Saudi Arabia
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
EBS
Government Business Solutions LoB
Career Level
Mid Career
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