Esm Lead Solutions Consultant

3 weeks ago

Riyadh, Saudi Arabia Open Text Corporation Full time

**ESM Lead Solutions Consultant**:

- Req id: 37770- Riyadh, Al Riyadh, SA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Take charge of your future and join our dynamic, motivated Solution Consulting team as we go to market with a best-in-class portfolio that will help shape the world’s software landscape. #discoverthenew

**About the Role**

As **Enterprise Service Management (ESM) Solution Consultant **(Presales) you will be defining, developing & supporting the sales process for technology and solutions with account teams and will be engaging in account transactions based on technical expertise required in specific deals/programs leveraging specialized knowledge base across multiple accounts. You will also be the go-to-person for technical know-how in sales presentations, product demonstrations, and customer workshops.

In order to support the go to market, your will be responsible of:

- Working across functional teams to create and execute OpenText’s vision for ESM in the local market, routinely collaborating with and influencing colleagues in Product Development, Marketing, Sales and Services.
- Engaging closely with the engineering team to define the content of the regular suite release in the Agile Release Train.
- Driving ITOM and ESM lifecycles according to OpenText journey to value process and IT4IT methodology
- Writing epics and user stories developed with measurable goals, grounded in needs, supported by data, in an iterative fashion
- Creating the right demo scenarios and ESM content to be consumed by the team.

**Experience and Knowledge Required**:

- Track record of experience in technical selling and/or consultative selling.
- **Professional ITSM/ESM Solution management experience**:

- Knowledge of any of the OpenText solutions such as SMAX, Asset Manager, Universal CMDB, HCMX, Operations Orchestration, operations bridge and NNM is a big plus.
- Understanding of the IT Operations fundamentals, concept, dynamics as well as key competitor’s offering
- Proven track record of developing, pre-selling and growing software business.
- Exceptional communication skills with proven ability to influence
- Deep knowledge of ITSM and ITIL, IT4IT is a big plus.
- Both technically oriented - ability to communicate and deeply engage with Engineering and Product Development teams and business competent - aware of trends and impact on market, able to engage with and support Sales and Product Marketing teams
- Must be a Saudi national

**What are the benefits and perks of working at OpenText?**

Below are some highlights:

- Hybrid working model
- Housing, education and transportation allowances
- Employee Stock Purchase Plan
- Retirement Contributory Scheme
- Paid Time Off and extra Wellbeing days
- Volunteering days
- paid time to volunteer in your community
- Financial contributions to your ongoing development - Educational Assistance and Professional Memberships
- Private Medical, Life and Disability Insurance
- Wellness reimbursement and wellbeing programmes as well as comprehensive Employee & Family Assistance Program

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