Front Desk Agent

4 months ago

جدة, Saudi Arabia The First Group Full time

Overview:
**About Silver Sands Beach**

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

**Job Description**:
The Front Office Associate plays a pivotal role in ensuring exceptional guest experiences at our hotel. They are responsible for providing friendly and efficient service to guests during their check-in, stay, and check-out processes. This position requires a strong customer service orientation, excellent communication skills, and the ability to handle various tasks simultaneously while maintaining professionalism and attention to detail.

**Key Responsibilities**:

- Greet guests upon arrival and assist with the check-in process, ensuring accuracy of reservation details and payment information.
- Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed guest expectations.
- Provide information about hotel facilities, services, and local attractions to guests.
- Process guest check-outs efficiently, settling guest accounts accurately and efficiently.
- Handle cash and credit card transactions accurately, following hotel policies and procedures.
- Maintain a tidy and organized front desk area, including lobby and guest service areas.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain knowledge of hotel policies, procedures, and emergency protocols.
- Uphold high standards of cleanliness, hygiene, and professionalism at all times.
- Participate in training programs and ongoing development opportunities to enhance job skills and knowledge.

Desired Skill & Expertise:

- High school diploma or equivalent; additional education in hospitality management is a plus.
- Good level of Eglish
- Previous experience in a Front Office Associate role in the hospitality industry.
- Strong interpersonal skills and ability to communicate effectively with diverse groups of people.
- Excellent organizational and time management skills.
- Proficiency in computer systems and knowledge of hotel management software is desirable.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Positive attitude, team player mentality, and willingness to go above and beyond to ensure guest satisfaction.

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